Job Description

Work

Most of your apprenticeship is spent working. You'll learn on the job by getting hands-on experience.

What you'll do at work

Working with a team of experienced technicians, you will assist our customers with the below types of duties:

Supporting IT network infrastructures: Learning to install, configure, and maintain hardware/software Assisting with troubleshooting and monitoring network performance Helping users with connectivity and access issues Gaining hands-on experience with routers, switches, and cybersecurity

Where you'll work

UNIT 12
HIGHGROVE FARM
SEAFORD
PINVIN
WR10 2LF

Training

Apprenticeships include time away from working for specialist training. You'll study to gain professional knowledge and skills.

Training provider

THE DEVELOPMENT MANAGER LTD

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn -

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy Apply the appropriate tools and techniques to undertake fault finding and rectification apply Continuous Professional Development to support necessary business output and technical developments Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders Manage and prioritise the allocated workload effectively making best use of time and resources Complete documentation relevant to the task and escalate where appropriate Install or undertake basic software upgrades, either physically or remotely Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements Provide remote/F2F support to resolve customer requirements Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task Identify and scope the best solution informed by the system data associated with the task Test and evaluate the system's performance and compliance with customer requirements. Escalate non routine problems in line with procedures Use basic scripting to execute the relevant tasks for example PowerShell, Linux Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times Apply the necessary security, in line with access and/or encryption requirements Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely Test and evaluate network environments Monitor performance and usage of a network Deploy applications on a network Set up storage and data access for staff Apply necessary security measures, in line with access requirements to a network Carry out routine maintenance across network systems, ensuring organisational compliance Monitor network-related workloads including DNS and firewalls Install or undertake basic upgrades, either physically or remotely Establish digital communication or telecommunications systems through, for example cabling and connecting equipment. Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements. Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer's requirements. Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy Interpret and prioritise internal or external customer's requirements in line with organisation's policy Apply the appropriate tools and techniques to undertake fault finding and rectification apply Continuous Professional Development to support necessary business output and technical developments Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders Manage and prioritise the allocated workload effectively making best use of time and resources Complete documentation relevant to the task and escalate where appropriate Install or undertake basic software upgrades, either physically or remotely Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements Provide remote/F2F support to resolve customer requirements Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

Information Communications Technician Level 3 Apprenticeship Standard:

The successful candidate will undertake a 22-month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter, working towards the qualification along with weekly off-the-job training and monthly coaching sessions.

You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification. All training and coaching will take place online.

You will have a designated mentor in the workplace to support your learning and, at the end of the programme, will be assessed via an external assessment body.

Requirements Essential qualifications

GCSE in:

English (grade 4) Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

Communication skills IT skills Organisation skills Problem solving skills Number skills Analytical skills Initiative

Other requirements

Minimum of 4 GCSEs grades 9-4 (A*-C), including English and Mathematics. The role will require you to travel to customer sites. Therefore, you must hold a valid and clean driving licence. This will also require a DBS which will be provided by the company.

About this employer

Dolphin Tec is a Worcestershire-based company specialising in managed print solutions, IT services, and secure document management. With over 50 years of industry experience, we deliver tailored, cost-effective solutions to businesses across the Midlands. Known for our personal service and technical expertise, we help our customers streamline operations and improve digital efficiency.

After this apprenticeship

There will be an opportunity to grow into a more senior role and to progress onto the next level of Apprenticeship upon successful completion of Level 3 or other training.

Job Type: Apprenticeship

Pay: 15,704.00 per year

Language:

English (required)
Licence/Certification:

Driving Licence (required)
Work Location: In person