Job Description

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Description

At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning.



We work with some of the world's largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe's fastest-growing providers of CX transformation solutions, we're committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.




We are currently looking for a passionate and enthusiastic

Managed Service Intern

to join our team in Kuala Lumpur.



We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.



Our Graduate Support Engineer will join our Managed Service department as part of our Sabio Academy. You will have the opportunity to collaborate with our most highly skilled engineers, rotating across multiple specialist teams and working with a wide range of technologies. We supply valued support to organisations around the globe using a wide range of technologies from traditional phone systems to AI powered chat bots. Our mission is to provide excellent customer service combined with our industry and product expertise to resolve issues for our clients as quickly as possible and sometimes even before they have noticed an issue at all. As a company committed to fostering young talent, we provide opportunities for growth with the potential to transition into a permanent role for those who demonstrate a strong fit.

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Key Responsibilities

Creating incidents and requests on behalf of our clients, understanding importance and severity. Keeping the client contact up to date with the progress of their case. Perform troubleshooting and resolve incidents without technical escalation. Turnaround service requests quickly. Monitor client systems and react to critical events. Update Knowledge articles and automated processes to help better serve our clients. Proactively find and progress incidents for our clients. Contribute to continuous improvement initiatives.
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Skills Knowledge and Expertise

Qualification in computing science, Technology or related field. Excellent communication skills. Final year students who need internship experience (6 months) or fresh graduates are encouraged to apply.

Desirable skills, experience & knowledge

Any relevant technical certifications. Exposure to contact centre environments.

Behaviours

Coping well with pressure. Proactive and self sufficient Analytical Focused Confident Positive mindset


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Benefits

This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.

Benefits may include:

Remote/Flexible work

Private health insurance
Optical and dental care

22 days paid holiday a year- (this includes three Sabio days)
Employee Assistance Program

Plus many more! (Benefits are dependant on your base location.)

The Small Print

Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.###

About Sabio Group

THE DIGITAL CX TRANSFORMATION COMPANY

Why Sabio?




We bring together expertise in cloud migration, cutting-edge CX technologies and powerful customer insight to deliver exceptional end-to-end customer experiences.



At Sabio, we are devoted to creating a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

We are committed to being an equal opportunity employer that not only values but celebrates diversity and inclusion. We firmly stand against discrimination based on factors such as race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, and disability status.

If you need accommodations, additional support and/or have any specific requirements, we invite you to reach out to our talent team directly: Talent@sabiogroup.com