Job Description

Employment Type:

Permanent, Part Time

Hours of Work:

30 hours per week, worked flexibly across Monday to Saturday between 09:00-17:00, plus participation in an out-of-hours rota

Location:

Beer

What you'll be doing

Our Property Management Service is a key department that keeps everything running smoothly. Our Coordinators are a force of nature who overcome all obstacles to ensure our guests and homeowners have the best experience possible. This role is the perfect blend of field-based and office work, where no two days are ever the same.


You'll be responsible for:

Coordinating our cleaners, housekeepers, gardeners, and maintenance contractors Providing accurate timescales for when properties will be prepared and ready for guests Heading out to meet suppliers and homeowners, assist guests, and carry out property spot checks Conducting proactive property inspections and offering constructive feedback to homeowners and cleaners Managing feedback and complaints around housekeeping standards, ensuring issues are resolved promptly and positively Maintaining accurate records and updating administrative systems Assisting guests before, during, and after their stay, handling any requests or queries they have Supporting our out-of-hours service on a rolling rota, assisting guests with emergency issues during their stay (calls taken are paid as overtime with a 25 retainer for evenings and 40 for Sundays)

You'll have:

We know that the perfect candidate who ticks every box doesn't exist, so if you're excited by this role and can do most of the below, we'd love to hear from you.

An enthusiastic, friendly, and welcoming approach with previous customer service experience Strong organisational skills and the ability to manage the administration of a property portfolio to a high standard A resilient, proactive attitude with the ability to resolve challenges effectively Great attention to detail and communication skills, with confidence setting and managing expectations A willingness to get hands-on and take on a variety of tasks as needed Experience in property letting, housing, estate agency, or the travel industry (advantageous but not essential) A full UK driving licence (essential due to the nature of the role)

What's in it for you?

We believe in taking care of our team. As well as joining a growing company with a great culture and real opportunities for development, you'll receive:

25 days' paid holiday plus bank holidays (pro rata for part-time hours) An additional day off for your or a loved one's birthday 500 paid towards a holiday of your choice each year A paid day to volunteer for a charity close to your heart Friends and family holiday discount scheme Life assurance for peace of mind Social clubs for pet lovers, fitness enthusiasts, gardeners, sustainability champions, and more Exciting social events, including our famous Christmas parties

Who are we?

We're Travel Chapter - the holiday home people - and we're on a mission to showcase great places to stay across the UK. We've grown from a small South West agency to one of the market leaders in holiday letting, but we've never lost our family ethos or our people-first values.


We're proud to have been named one of the Sunday Times Best Places to Work 2024. Our people are at the heart of everything we do - it's a place where everyone is welcome, where ideas are encouraged, and where we keep pushing the boundaries of what's possible.


We're a certified B Corp, committed to balancing profit with purpose and making a positive impact on people and the planet.


Diversity and inclusion are central to our success. If you need adjustments to the application or selection process, please let us know and we'll be happy to help.

INDALL