Job Description

Managed Services Support Analyst- Entry Level (Cybersecurity Domain)

Location: London (Near Old Street Station)

Job Type: Contract - Minimum 5 months

Positions: 5

Work Mode: Hybrid - 3 days in the office per week (4 days initially)

Shift: Early shift to support U.S. clients (9 AM-5 PM local)

Potential Conversion Salary: Around 45,000 for high-performing contractors

Role Summary

We are seeking five Technical Support Analysts to join our cybersecurity and threat intelligence team in London. This is an entry level cybersecurity contract role, ideal for graduates or early-career professionals who want hands-on experience in digital risk protection, SOC investigations, and open-source intelligence (OSINT) research. You will help protect major global brands by monitoring and investigating cyber threats, and escalating urgent incidents to U.S. enterprise clients.

As an entry-level analyst on our Managed Services team, you will directly support our global clientele through escalation and threat analysis activities. In collaboration with our Triage and Senior Research teams, you'll be responsible for writing and publishing notes related to threats facing our customers.

Key Responsibilities

Monitor, triage, and investigate alerts from the Recorded Future threat intelligence platform

Research phishing, credential theft, fraudulent domains, and data leaks

Escalate sensitive cyber threats to U.S. clients before the start of their working day

Follow Standard Operating Procedures (SOPs) under the guidance of Senior Analysts

Support Digital Risk Protection (DRP) workflows and provide manual investigation support

Maintain accurate investigation logs and documentation for SOC reporting

Support shift hours (9 AM-5 PM local) to ensure alerts are addressed timely and accurately

Conduct threat research escalated by senior analysts, covering phishing, credential harvesting, fraudulent domains, data leakage, social media monitoring, and malicious infrastructure

Collaborate with Triage and Senior Research teams to produce written threat intelligence notes for customers

Candidate Profile

Based in London, willing to be in the office at least three days a week

0-2 years' experience in threat intelligence, incident response, or security monitoring

No cybersecurity degree or certification required (Security+ is a plus)

Strong interest in cyber threat intelligence and digital risk protection

Familiarity with SIEMs/TIPs and alert triage best practices, especially on platforms like Swimlane

Comfortable with manual, detail-oriented investigation and OSINT research

Clear written and verbal communication skills in English

Able to diligently follow established processes and SOPs

Preferred Skills (Not Essential)

Familiarity with Notion or Swimlane case management

Awareness of competitor tools such as ZeroFox, Digital Shadows, Doffle, FishLabs, CrowdStrike Brand Protection, SOCRadar

Experience with phishing detection, threat hunting, or OSINT investigation

Team Environment

Global cybersecurity team of 16-17 members
1 Senior Analyst in London, majority in the U.S. (EST) and 3 Analysts in Australia
24/7 customer threat monitoring and incident escalation coverage

Perks and Benefits

Brand-new London office near Old Street Station

Free lunch twice per week and snacks in the office

Career growth in a high-impact, high-visibility cybersecurity operations team

Opportunity for permanent conversion (45,000 target salary)

Interview Process

Technical assessment involving the OSINT investigation of a malicious domain. Candidates must demonstrate clear methodology and resource usage.

How to Apply

Please submit your CV and a short cover note explaining why you are interested in cybersecurity and this role. Shortlisted candidates will be contacted with next steps.

Job Types: Fixed term contract, Temp to perm
Contract length: 5 months

Application question(s):

What is your current visa status? What is your current annual salary? What is your expected annual salary? Are you available for a 5 minute screening call today at UK time 9:30 to 10:30 morning? (compulsory because we want to fill the position by this week)
Work Location: Hybrid remote in London EC1Y 1BE