Job Description

Front of House Manager - Golf & Leisure Club

We're looking for a reliable, hands-on Front of House Manager who can be our go-to person. This role is perfect for someone who enjoys variety and wants to be genuinely indispensable to our club's daily operations.

About the Role

You'll be the person we depend on to keep everything running smoothly - from fixing the coffee machine to managing event bookings and email inboxes. As our main point of contact for customers and the coordinator of daily operations, you'll handle everything from answering enquiries to ball picking, stock management to event programming.

Key ResponsibilitiesCustomer Service & Communication

Act as the primary contact for all customer enquiries via phone, WhatsApp, and social media Handle concerns and feedback with professionalism and care Manage event enquiries, bookings, and event accounting

Daily Operations

Oversee front of house staff and coordinate daily activities Manage stock ordering for restaurant, cafe, and club operations Coordinate ordering materials for the greenkeeping team Ensure all daily checklists and tasks are completed to standard Handle practical tasks as needed - from fixing the coffee machine to ball picking, cleaning, or locking up

Events Management

Manage event bookings and maintain event calendars Handle event accounting and financial tracking Prepare detailed event sheets for our Events Operations Manager Plan and organize internal club events

Marketing & Administration

Create promotional materials and posters using Canva Monitor and manage social media presence with regular posts and stories Use task management systems to organize workflows Maintain organized records and documentation

What We're Looking For

Dependable and practical - someone we can count on every day to handle whatever comes up Computer literate with confidence using digital systems and software Excellent communicator with a warm, professional manner Highly organised with strong multitasking abilities and meticulous attention to detail Problem-solver who can fix issues independently, whether it's troubleshooting equipment or resolving customer concerns Flexible mindset - ready to shift from administrative work to hands-on tasks without hesitation Team player who understands the seasonal nature of the leisure industry Willing to work weekends, ideally covering Sundays and Tuesdays. Degree level preferred.

What Makes This Role Special

You'll be the reliable backbone our team depends on, with the autonomy to solve problems and keep operations flowing smoothly. If you take pride in being the person people can count on and you thrive on variety, we'd love to hear from you.

Full Time Position

Hours:

Variable depending on business needs. Weekend work required.

Job Type: Full-time

Pay: 24,420.00-53,799.87 per year

Work Location: In person