Job Description

Company Description

Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone's contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.

Operational Duties

Supervise Night Staff

+ Oversee front desk agents, security, and other night-shift employees.
+ Ensure all team members follow hotel policies and provide excellent guest service.
Guest Services

+ Handle late check-ins, check-outs, room changes, and guest inquiries.
+ Resolve guest complaints or emergencies in the absence of senior management.
+ Monitor guest satisfaction and ensure safety and comfort during overnight hours.
Property Oversight

+ Conduct regular property walks to ensure safety, cleanliness, and security.
+ Coordinate with maintenance or housekeeping for urgent issues.
+ Ensure all night procedures (lockouts, wake-up calls, etc.) are completed.


Auditing & Accounting Duties

Daily Reconciliation

+ Balance and audit all front office accounts against revenue reports.
+ Verify that room charges, food & beverage sales, and other revenues are posted accurately.
Financial Reports

+ Prepare and distribute daily reports (revenue, occupancy, cash, etc.) to management.
+ Identify and correct discrepancies between systems (PMS, POS, etc.).
Cash Handling

+ Verify and balance cashier deposits and petty cash.
+ Post charges and payments, ensuring all transactions are properly recorded.
System Closeout

+ Run end-of-day processes in the property management system (PMS).
+ Roll over the date and prepare the system for the next business day.


Administrative & Leadership Duties

Policy Compliance

+ Ensure adherence to accounting standards, security procedures, and hotel policies.
+ Monitor night audit checklists and ensure completion of all required tasks.
Training & Communication

+ Train new night staff and provide feedback or coaching.
+ Communicate key information from the night shift to the morning management team.
Emergency Management

+ Act as the property's manager-on-duty (MOD) during overnight hours.
+ Handle emergencies such as fire alarms, medical issues, or security incidents.
? Skills & Qualities Strong knowledge of hotel PMS and POS systems (e.g., Opera, Maestro, OnQ). Detail-oriented with excellent organizational and math skills. Strong decision-making and problem-solving ability. Excellent communication and leadership skills. * Ability to work independently with minimal supervision.