Job Description

Job Summary/Overview

------------------------


Responsibility for the management of all aspects of the provision and supply of spare parts including inventory management, procurement, distribution and maintaining optimum service levels to the customer.

Essential Duties and Responsibilities

-----------------------------------------

Develop and implement inventory management strategies to ensure the availability of required components Oversee inventory control, forecasting, and replenishment processes to prevent shortages or overstock situations Own and maintain the spare parts master data in the ERP system in collaboration with the Engineering/Ops teams. Collaborate with IS to ensure system updates and improvements are effectively communicated and implemented Collaborate with our customer service, maintenance and operations teams to anticipate spare parts needs and ensure timely delivery Establish and maintain strong relationships with suppliers, negotiating contracts and conditions to optimize costs Assist Ops Team to review and improve spare parts stock management, stock locations, packing and shipping procedures Continuously seek process improvements and innovations to enhance spare parts management efficiency Provide expert technical support on spare parts to customers and to internal stakeholders Lead, coach and develop Spare Parts Specialist and other colleagues ensuring compliance with company procedures and achievement of individual's goals Line manage Spare Parts Specialist ensuring enquiry handling, quotation preparation and order processing is completed to set KPI timelines Develop relationships with customers exploring opportunities to sell and upsell across spare parts and wider portfolio of products Support Sales, Marketing and Ops to promote the spare parts service to customers in person, online and through involvement and participation at events, exhibitions and product days Collaborate with the team to review service levels to establish and sustain an unrivalled spare parts sales service that exceeds customer expectations Assist with product training documents, paperwork requirements and copy documentation Be a champion across the business for QHSE and ISO compliance Adhere to all legal, regulatory and statutory requirements, Company H & S, Quality and Code of Conduct requirements and procedures Other ad-hoc duties commensurate with the scope of the role

Knowledge, Skills, Competencies, and Abilities

--------------------------------------------------

Strong industry and technical knowledge of products and their respective applications including cranes, hoists, lifting equipment generally Proven management experience in a sales / spare parts environment Knowledge and understanding of offshore, oil & gas and other application of products Knowledge and understanding of QHSE and compliance standards Lifting industry qualification advantageous Microsoft 365, SAP, Salesforce CRM required Excellent spoken and written English language skills Effective communication and upselling skills Strong problem-solving skills Roll up the sleeves team-player, willing to stretch their duties when needed to win as a team Willingness to continue to train, to learn, to grow * Some variation in hours and some occasional unsociable hours