Job Description

Overview

The Venue Manager is responsible for the day-to-day operation, profitability, and reputation of The Woolpack. This role requires strong leadership, excellent communication, and a hands-on approach to ensure smooth service, compliance with licensing and health & safety regulations, and a consistently high standard of customer experience. Also a live in opportunity for the right candidate.

Key Responsibilities

Operational Management

Oversee daily running of the bar, floor, and kitchen operations. Ensure opening/closing procedures are followed correctly. Manage stock control: ordering, deliveries, cellar management, waste reduction. Maintain venue cleanliness and presentation to high standards.
Staff Leadership & HR

Recruit, train, and supervise staff across all departments. Prepare staff rotas, ensuring appropriate cover for busy periods. Motivate and support staff, maintaining high morale and professional standards. Conduct performance reviews and implement disciplinary procedures where necessary.
Financial & Business Performance

Monitor sales, costs, and profitability, reporting to ownership. Control labour and overhead costs effectively. Drive sales through events, promotions, and upselling. Manage cash handling, banking, and till reconciliations.
Customer Experience

Ensure excellent levels of service and hospitality at all times. Handle customer feedback and complaints promptly and professionally. Develop loyalty through consistent delivery of quality food, drink, and atmosphere.
Compliance & Safety

Ensure all licensing conditions are adhered to (Challenge 25, incident logs, CCTV checks). Maintain health & safety and food hygiene standards, including staff training. Conduct regular risk assessments (fire, cellar, kitchen, etc.).
Marketing & Events

Work with the owner to create and promote events that drive footfall. Engage with local community, suppliers, and partners to raise venue profile. Maintain social media presence in line with brand identity.
Skills & Attributes

Proven leadership experience in hospitality (bar/pub/restaurant management). Strong organisational and multitasking skills. Knowledge of licensing law, health & safety, and food hygiene regulations. Excellent communication and people-management skills. Commercial awareness and ability to meet financial targets. A passion for hospitality, with a hands-on, can-do approach.
Package

Competitive salary (dependent on experience). Performance-related bonuses. Staff discount scheme. Opportunities for professional development and career progression.
Job Type: Full-time

Pay: 30,000.00 per year

Work Location: In person