Job Description

What We'll Bring: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.
What You'll Bring:
This GFSS Payroll Operations Manager will be responsible for managing a team of payroll associates based in UK/EMEA region ensuring accurate and timely payroll processing in partnership with payroll outsourcing service provider and local country HR teams. The Payroll Operations Manager will serve as the primary point of contact for payroll escalations, compliance, and process improvements while ensuring adherence to company policies and local regulatory requirements. This role ensures seamless communication, process alignment, and issue resolution while supporting the implementation of standardized Payroll processes.
Day to Day You'll Be
Payroll Processing & Oversight

• Oversee full-cycle payroll processing for multiple countries in the UK/EMEA in partnership with payroll outsourcing service provider to ensure timely and accurate payroll for all employees.
• Ensure timely and accurate payroll execution, including earnings, deductions, benefits, and tax withholdings.
• Partner with local HR teams to ensure compliance with country-specific payroll regulations and company policies.
• Collaborate with HR, Finance, and other departments to ensure seamless payroll operations. Address and resolve payroll-related issues.
• Review and approve payroll reports, reconciliations, and adjustments before submission.

Team Management & Leadership

• Lead and mentor a team of payroll associates based in UK/EMEA, ensuring high performance and professional development.
• Provide regular feedback, coaching, and support to enhance payroll accuracy and efficiency.
• Act as the key escalation point for payroll-related issues and inquiries.

Compliance & Reporting

• Partner with local and global business partners and payroll outsourcing service providers on creating and executing monthly metrics tracking the health of payroll operations.
• Ensure compliance with all government regulations. Stay updated on changes in regional payroll laws and regulations.
• Collaborate with Finance, HR, and Legal teams to address compliance and audit-related requirements.
• Maintain accurate payroll records and provide necessary reports to internal stakeholders and external auditors.
• Conduct regular audits to ensure payroll accuracy and compliance. Implement and maintain strong internal controls.
• Prepare and analyze payroll reports. Provide insights and recommendations to senior management.

Process Improvement

• Identify and implement process improvements to enhance payroll efficiency and accuracy. Drive automation and standardization of payroll processes.
• Partner with ADP and internal teams to optimize payroll workflows, reporting, and system integration.
• Drive standardization and best practices across all payroll operations.
• Vendor Management
• Manage relationships with payroll outsourcing service providers. Ensure service level agreements are met

Qualifications and Skills

• Bachelor's degree in accounting, Finance, Business Administration, or related field.
• Minimum of 7 years of experience in payroll management, with at least 3 years in a leadership role. Experience managing payroll for multiple countries in the UK/EMEA region is preferred
• Payroll certifications such as CPP (Certified Payroll Professional) or PCP (Payroll Compliance Practitioner). Strong knowledge of payroll laws and regulations in the UK/EMEA region.
• Experience working with ADP payroll platforms and HRIS systems (e.g., ADP, Workday).
• Prior experience managing a team, preferably in an offshore model.
• Experience working in a shared services or global payroll environment preferred.

Impact You'll Make:
What's In It For you?
At TransUnion you will be joining a friendly, forward thinking global business.
As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:

• 26 days' annual leave + bank holidays (increasing with service)
• Global paid wellness days off + a bonus day off to celebrate your birthday
• A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan
• Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools
• Access to our diversity forums and communities so you can get involved in causes close to your heart

TransUnion - a place to grow:
If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful.
We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together
Flexibility at TU:
We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you.
Additional support:
At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting
Interview & Hiring Process:
Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this.
We do not accept any unsolicited CV's from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance.
#LI-Hybrid
Find out more about Life At TU UK:
https://twitter.com/TransUnionUK
https://www.linkedin.com/company/transunion/life/
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
TransUnion Job Title
Manager I, Payroll