Job Description

Job Summary

What is the opportunity?

The Product Management Manager will support client facing teams in the provision of banking products to their clients, this will include responding to queries and providing ongoing support, education, and awareness of both the banking product and relevant processes and procedures.


A key responsibility of the Product Management Manager is to support the Senior Manager to provide oversight of the regulations impacting the Banking business and products including monitoring product performance and regulatory reporting. The role holder will also be instrumental in implementing any changes to regulation ensuring that the processes and procedures reflect these.


The Product Management team, Wealth Management Europe Banking is responsible for managing all aspects of the suite of banking products which are available across UK and CI. This includes but is not limited to client & product approvals, exception management, compliance with relevant regulations, ongoing reporting and monitoring, product documentation and client communication. The team requires a strong understanding of the WME Banking product proposition and how it is managed.

What will you do?

Provide full support to the Senior Manager and team. Demonstrate knowledge and confidence in providing advice to the business about banking products and processes. Counsel client facing professionals with regards to day-to-day banking issues and queries, acting as an escalation point. Identify trends in queries received and identifying ways to minimise these through changes to products and procedures, or by offering training, coaching and support. Develop, monitor, and deliver MI reporting on KPIs and KRIs on the Banking team and their products. Oversee, maintain, review, and enhance products, policies, and procedures in line with the overall growth plans for WME Banking maintaining a focus on risk reduction, increasing efficiency, and ensuring no key person dependencies exist. Ensure procedures are up to date, observed and adhered to by employees, including formal monitoring and reporting. Approving the onboarding of new banking clients, banking products and any changes to the control and ownership of existing client records. Review and sign off exceptions to procedures and any fee waiver/refund requests. First-line of defense control monitoring, including but not limited to exceptions, restraints, and warnings, dormant, deceased, or inactive accounts, escalating issues as appropriate. Use findings to educate and implement corrective action. Responsible for ongoing regulatory reporting e.g. JDCS, FSCS, Jersey Dormant Scheme, CoP, NRA, REP 18, ensuring reporting deadlines are adhered to. Awareness and understanding of the regulatory environment and requirements as they pertain to the Banking business and ensure relevant procedures are in place to support these. Function as key point of contact during process reviews, compliance monitoring programme and internal audits, taking ownership for the creation of any action plans and implementation of corrective action. Work with Compliance and Operational Risk to review current policies and identify and implement recommendations ensuring that procedures are up to date.

What do you need to succeed?

Must-have

Financial services industry experience and knowledge, specifically previous experience of working in a bank. Knowledge of domestic and international payment systems. Proven interpersonal skills for working with a diverse range of stakeholders/partners. Relationship building and partnering skills with own team and other stakeholders.

Nice-to-have

Knowledge of financial services/banking regulation in the UK and Channel Islands.

What is in it for you?

We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Leaders who support your development through coaching and managing opportunities. Opportunities to work with the best in the field. Ability to make a difference and lasting impact. Work in a dynamic, collaborative, progressive, and high-performing team. Flexible working options fully supported.

Agency Notice

RBC Group does not accept agency resumes. Please do not forward resumes to our employees, nor any other company location. RBC Group only pay fees to agencies where they have entered into a prior agreement to do so and in any event do not pay fees related to unsolicited resumes. Please contact the Recruitment function for additional details.


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Job Skills

Application Testing, Decision Making, Detail-Oriented, Group Problem Solving, IT Quality Assurance, Long Term Planning, Predictive Analytics, Programming Languages, Software Product Testing, Test Automation

Additional Job Details

Address:

GASPE HOUSE, 66-72 ESPLANADE:SAINT HELIER

City:

Saint Helier

Country:

Jersey

Work hours/week:

36.25

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-04-28

Application Deadline:

2025-05-12

Note

:

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

I

nclusion

and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.