Job Description

As a leader of this team, role will be responsible for driving initiatives to improve and scale content review processes, as well as managing the team that ensures content (Audio/Video) going through The Orchard meets DSP metadata, infringement, Content ID, and quality guidelines.

What you'll do:

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Supervise the activities, performance, and productivity of the Content Review team, the group of reviewers that are tasked with ensuring products going through The Orchard's supply chain meet DSP metadata, infringement, and quality guidelines. Actively contribute to content review processes, ensuring adherence to DSP guidelines while directly addressing complex cases and maintaining high standards of quality. Execute hands-on content reviews and quality checks to ensure compliance with established guidelines and standards. Staff and train new team members to follow DSP guidelines to protect The Orchard's status and standing with the DSPs. Steer and oversee the research and resolution of non-compliant or fraudulent content, and make recommendations to inhibit repeat instances of these issues in The Orchard catalog. Partner internally with other departments (Label Management, Legal) to identify, report on, and resolve issues, while providing an extraordinary level of support for our clients. Work closely with the Product and Tech departments to provide feedback and implement new strategies to achieve optimal operational efficiency and build on existing tools. Collaborate with team members to communicate roadblocks pertaining to department projects and procedures while actively participating in problem-solving and project execution. Stay updated on changes to the Apple Style Guide and industry best practices, recommending process enhancements to improve content quality and compliance.

Who you are:

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3+ years of work experience in the music or entertainment industry, preferably with an emphasis on customer support Experience working in a CMS such as YouTube CMS, TikTok MediaMatch, SoundCloud Deck, or Facebook Rights Manager Proficiency in Google, Apple, and Microsoft applications, particularly Excel Well-organized, attentive to detail, and should constantly meet and/or exceed performance goals while managing multiple deadlines and prioritizing appropriately Outstanding written and verbal communication skills; impeccable follow-up and follow-through capabilities Comfort in a fast-paced, team-oriented environment; positive attitude, with the ability to motivate and excite team members

What we give you:

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You join a vibrant global community with the opportunity to channel your passion every day A modern office environment designed for you, empowering you to bring your best Investment in your professional growth and development enabling you to thrive in our vibrant community The space to accelerate progress, positively disrupt and create what happens next We give you the platform to champion positive change, with the opportunity to contribute to our social impact, diversity, equity and inclusion initiatives We provide an excellent range of benefits like private medical cover, a generous pension scheme, life assurance, income protection, plus loads of music industry perks. There's also time off over winter break

Equal Opportunities

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As an active part of a culturally and socially diverse society, Sony Music's aim is that our workforce is diverse and inclusive. Sony Music is an equal opportunity employer and supports workforce diversity.



We employ, retain, promote and otherwise treat all employees and job applicants according to their merit, qualifications, competence and talent. We apply this policy without regard to any individual's sex, race, religion, origin, age, sexual orientation, marital status, medical condition or disability.

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Please note that applicants must be at least 18 years of age.