Job Description

Managing Agent Co-Ordinator

Location: Ealing - London

Salary: 29,969 - 31,258

Fixed term contract - 12 months

A2Dominion is a residential property group with a social purpose to improve people's lives. While we take a commercial approach to housebuilding, we reinvest all our profits into building more new homes and supporting the communities in which we work.

We're a strong player in our field and we're part of the G15, a group of the largest housing providers in London. We're proud of our commitment to our customers.

Role Purpose

Responsible for supporting the delivery of the Managing Agents Project for the effective and efficient management of a portfolio of external managing agents.

To provide and deliver a full and effective administrative support to the wider team to ensure our approach meets our landlord and regulatory requirements. Responsible for the document management requirements for the team and project overall. Offer guidance and support to internal colleagues in respect of A2Dominions contractual relationship with external managing agents with reference to the headlease and current legislation.

Key responsibilities/deliverables

To deliver excellent standards and performance in relation to customer service, regulatory and legal compliance, best practice and innovation, specifically in the areas of: Responsible for resolving low level resident queries promptly, including liaison with the A2Dominion Operational Teams. Ensuring residents' enquiries are responded to appropriately and service is delivered in accordance with service standards policies, procedures, statutory regulations and relevant Codes of Practice. Support the managing agent project team with their workload by managing the communications from key stakeholders including third party owners; managing agents; and internal operational teams. To assist with the collation and storage of data ensuring it is accessible by the team and wider business. This will include liaison with multiple internal teams who hold an interest in the data. To generate and maintain reports which provide key data on the performance of the team. In addition, you will be required to provide feedback on the data collated including trends and recommendations for improvements. To effectively liaise with counterparts across the business to provide a smooth running service. Provide assistance and support to other roles in the team to cover staff shortages or high level demand.

More about you:

Educated to GCSE level or equivalent in Maths and English (Grades A- C)

Hold (or working towards) a professional qualification such as RICS (Royal Institution of Chartered Surveyors), ARLA Property mark, TPI (The Property Institute (Formerly IRPM)), or CIH (Chartered Institute of Housing). Good understanding of leasehold block management in the private sector and working with managing agents both directly employed and appointed by superior landlords Excellent communication skills, both verbally and written. Excellent interpersonal skills and ability to work collaboratively with stakeholders and colleagues. Ability to work effectively under pressure and to meet deadlines and targets. High Attention to detail Accurate interpretation of financial data / service charge statements Able to prioritise and work in an organised manner


Whatever the role, we want you to bring your knowledge and experience to play your part in improving people's lives.

Choosing us is easy

As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include:

25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service Up to 8% contributory pension Flexible working Investment in your learning and development.

If you require a reasonable adjustment during the recruitment process, please contact our Talent Team to request: recruitment@a2dominion.co.uk

A2Dominion are proud to be a family friendly employer

Everyone is welcome at A2Dominion Group. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong.




Join us at A2Dominion, where your expertise will be integral to our recovery journey, creating lasting positive changes in the lives of our customers. If you possess the right motivation and drive to contribute to our recovery and change initiatives, we invite you to apply and be a crucial part of our team.