Job Description

Responsible for populating, developing, implementing and maintaining all Aurora software products and associated systems to enable the development, monitoring and review of digitised physical assets and digitised operational procedures. Responsible for maintaining product support via the Aurora Digital Customer Service Portal (Fresh Desk) aligning to set service level agreements (SLAs') inclusive of ongoing updates to product knowledge base and training guides. An astute and pragmatic approach to problem solving, Client interaction and speedy resolution when operating within a supporting capacity. Required to support development projects or the development sprint lifecycle through requirements gathering, process mapping and story boarding whilst acting in the capacity as Product Owner when required. This is inclusive of stakeholder management and functional management of testing phases inclusive of development test plans, manual function testing and full system regression testing.

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Key Responsibilities

Collecting, validating, inputting, manipulating, extracting and analysing asset and operational data via inbuilt reporting sets or creation of specific Power BI reports. Provide training to new and existing staff relating to all modules contained within the Aurora suite of products. Maintain and update training guides and associated media both for internal and external use. Maintain and update product release notes and user guides as part of the development project/sprint phases plus update Customer Support Knowledge Base as and when required. Act as Product Owner for ongoing development project/sprint cycles, maintaining the Azure DevOps backlog as and when required inclusive of process mapping, requirements/story gathering and translation of Client requirements to meet the needs of the Development Team. Responsible for manual function testing and regression testing inclusive of creation of test plans. Provide professional advice, reports and support relating to system content. Responsible for ongoing support of the Aurora suite of products inclusive of maintaining set SLA targets set via the Customer Service Portal (Fresh Desk). Responsible for maintaining awareness concerning relevant statutory and regulatory legislation. Maintaining the security and integrity of information held within Aurora. Improving the scope, accessibility and accuracy of asset and operational data. Proactive in Aurora enhancements, changes and development support. Responsible for mapping assigned product related or operational processes utilising Microsoft Visio, Nintex Promapp as an aid to development requirements gathering or internal process improvement. Responsible for creating, updating and producing reports associated with the Aurora system and peripherals. Proactive in participation of R&D projects and enhancement of digital and technical knowledge. Undertaking and participation in projects which will analyse how we are delivering our services with the aim of assisting in the further enhancement and development of Aurora. Utilise and update the Company's Project Costing and Billing system as per agreed policies and procedures. Comply with the Company's health, safety, environmental and quality assurance policies and procedures. You may be asked from time to time be asked to undertake other tasks that are considered relevant to your position. Accountable for the creation, updating, maintenance, storage, knowledge sharing and distribution of high quality documentation relating to all software development activities

Candidate Requirements

HND or Degree level within a related field Demonstrable experience in populating, supporting and maintaining fleet management systems. Adaptable customer support skills with an ability to discuss technical issues depending on level of understanding. Understanding and application of Operational and Development Project Lifecycle inclusive of Agile and Waterfall methodologies. Experience in the role of Product Owner and/or Manual Development Tester. Demonstrable experience in marine operations or an offshore environment. Understanding and experience regards Business Process and Mapping methodologies. Above average competency with Office 365 and Adobe packages. Good written and oral communication. Customer-facing skills Ability to work collaboratively with colleagues, stakeholders and customers. Excellent Time Management Skills Motivated attitude Problem solution skills Team player

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