Job Description

Lilley's Cider is looking for a proactive and organised

Marketing & Commercial Coordinator

to join our growing team at our office near Frome.

This is a varied, hands-on role with a strong focus on marketing and brand development, combined with sales administration, light procurement coordination, delivery/logistics support, and general business support. The role has been created due to continued business growth and offers the opportunity to become a central part of a fast-moving, ambitious organisation.

You will work closely with the Sales, Marketing, E-commerce, Operations, and Accounts teams to help drive brand visibility, customer engagement, sales growth, and operational efficiency.

Role Responsibilities

Marketing & Brand Growth (Primary Focus)

Managing and updating website and e-commerce content Supporting social media planning, posting, and engagement Assisting with digital campaigns, promotions, and product launches Creating marketing materials using Canva or similar tools Supporting email marketing and customer communications Analysing sales and customer data to support campaign performance and targeting

Sales Support & Revenue Growth

Processing inbound sales orders via phone, email, and online platforms Proactively following up enquiries and warm leads to support conversion Supporting the field sales team with prospect research, lead generation, and route planning Identifying upsell, cross-sell, and retention opportunities within the existing customer base Maintaining accurate sales and pipeline data within the CRM Supporting preparation of sales reports and forecasts

Customer Relationship Management

Acting as a key point of contact for customers Managing customer onboarding and account setup Resolving customer issues efficiently and professionally Supporting long-term relationship building and customer retention

Procurement & Supplier Coordination

Supporting ordering of stock, packaging, and supplies Liaising with suppliers and internal teams regarding availability and timelines

Logistics & Delivery Support

Producing picking lists and supporting route planning for drivers Acting as a liaison between office, warehouse, and drivers Supporting delivery issue resolution and schedule changes

General Business Support

Supporting Accounts with queries and documentation Coordinating information across departments Supporting internal projects, process improvements, and reporting

The Ideal Candidate

We're looking for someone who is marketing-oriented, commercially aware, and highly organised, with the confidence to engage with customers and support revenue growth.

Essential Skills & Experience

Experience in a marketing, sales support, commercial, or customer-facing role Confident communicator with strong phone and written skills Organised, detail-oriented, and able to manage multiple priorities Comfortable with Microsoft Office and CRM / business systems Proactive, positive, and solution-focused mindset Able to work to deadlines in a fast-paced environment Full UK driving licence (due to location)

Desirable Skills

Experience with Canva, social platforms, email marketing tools Experience with Sage 200 or similar systems Interest in FMCG, food & drink, hospitality, or e-commerce Understanding of sales processes, funnels, or B2B customer journeys Experience in a growing or fast-moving business

What You Can Expect From Us

Full-time permanent role (40 hours per week, Monday to Friday 9am-5pm) Competitive salary depending on experience 20 days holiday plus bank holidays (some bank holidays required) No weekends Product discount On-site parking in a countryside location Friendly, supportive team culture Opportunity to grow, develop, and progress with the business
Job Type: Full-time

Pay: 26,500.00-28,500.00 per year

Work Location: In person