Job Description

Marketing and Community Coordinator

Company Overview: Flawless UK Vape distribution is one of the largest vape distributors in the UK, supplying over 10,000 accounts with 12,000 skus in the UK. We carry a large range of vaping products from top brands all around the world. The products we carry are all TPD compliant and meet the strict safety and quality standards set out in the UK and Europe. As the largest distributors of vaping products in the UK, we get our hands on the latest products before anyone else. Flawless has established itself as a leader in the market of VAPE and CBD products. The company has seen year on year growth of the business and has recently moved to bigger premises to expand our operations. Due to continued growth, we are looking to expand our team.

Key Responsibilities

Customer Experience

Serve as a first point of contact for customer enquiries across social platforms, ensuring quick, friendly, and helpful responses.

Capture customer feedback, identify recurring questions or issues, and share insights with the wider team.

Support online community management to maintain a positive, engaged audience.

Digital Marketing & Social Media

Manage and grow the brand's LinkedIn, TikTok, Pinterest and X (Twitter) accounts with consistent, on-brand posting.

Create engaging content for new and emerging social media channels, following platform trends and brand guidelines.

Collaborate with the Design Team to plan, script, and produce original video content, including short-form videos for TikTok, Instagram Reels, and YouTube Shorts.

Host TikTok Live sessions to educate viewers about our brands, showcase products, and support community engagement.

Assist with gathering data and preparing performance reports for paid brand partnerships and influencer collaborations.

Monitor campaign results, audience sentiment, and social KPIs, providing recommendations for improvement.

Skills & Experience

1-3 years' experience in marketing, customer service, content creation, or a related field.

Strong written and verbal communication skills.

Confident on camera, with the ability to lead livestreams and produce video content.

Familiarity with TikTok, X (Twitter), LinkedIn, Instagram, and emerging platforms.

Basic understanding of analytics and reporting (Social media insights or partnership KPIs).

Experience working with design or creative teams is a plus not a requirement.

Ability to multitask, manage deadlines, and adapt to fast-moving digital trends.

Personal Attributes

Creative with a strong eye for engaging content.

Highly organised and detail-oriented.

Friendly, approachable, and customer-focused.

Confident, energetic, and proactive in contributing ideas.

Strong sense of brand voice and storytelling.

Hours: 9 - 6

Pay : 12.21 ph

Job Type: Full-time

Pay: 12.21 per hour

Work Location: In person