Job Description

Posted 18 August 2025
LocationLondon
Job type Permanent
Discipline Marketing
ReferenceJ15209
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Job description

Marketing CRM Client Director (FTC) Please note this is a 12 month FTC We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you? We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have one charity day allocated to support a cause that matters to you. About you: As a Client Director, you lead and inspire your team to deliver exceptional results for a portfolio of high-profile hospitality strategic accounts. You understand your clients' commercial goals, market environment, customer behaviour, and data governance requirements, and you translate this into actionable CRM and loyalty strategies that deliver measurable ROI. You excel at building strong, senior-level relationships and you collaborate with multiple teams across the end-to-end customer journey. You are commercially astute, data-driven, and proactive in spotting opportunities for growth that deliver measurable impact. You understand how CRM fits within the wider digital marketing mix and overall business strategy, and you can advise on areas such as loyalty mechanics, social media advertising, and other acquisition and retention tactics. You're also a coach and mentor, committed to developing talent within your team. Day-to-day, you will: o Strategic Client Leadership: Build trusted senior-level relationships, acting as a strategic partner advising on CRM, loyalty, and digital marketing strategy whilst driving efficiency, revenue growth, and leveraging AI innovations to maximise ROI o Team Development & Culture: Lead, coach, and inspire your team through quarterly Employee Success Plans, creating a high-performing culture that champions inclusivity, collaboration, and development whilst living The Access Way leadership behaviours o Delivery Excellence & Commercial Management: Oversee delivery against agreed KPIs ensuring quality and timeliness, manage account commercial health including forecasting and renewals, and collaborate across multiple teams to deliver seamless customer journeys o Market Innovation & Compliance: Stay ahead of market trends and competitor activity, use client insight to influence product innovation, ensure GDPR compliance and global data standards, whilst supporting Access-wide initiatives and driving continuous improvement Your skills and experiences might also include: o Leadership & Commercial Expertise: Proven leadership in CRM, SaaS, or marketing environments (ideally agency side) with strong commercial acumen, P&L management experience, and ability to drive account growth whilst managing multiple priorities in fast-paced environments o CRM & Digital Strategy Knowledge: Strong knowledge of CRM and loyalty strategy with measurable ROI delivery, understanding of CRM integration with digital channels, and experience in hospitality or other commercially driven sectors o Technical & Analytical Capabilities: Ability to leverage AI and data-driven tools to enhance marketing and customer engagement, strong analytical skills, comfort with technology-driven solutions, and knowledge of GDPR best practices and global data compliance o Stakeholder Management & Culture: Strong stakeholder management skills operating at senior level, excellent troubleshooting and problem-solving abilities, and commitment to diversity, inclusion, and creating a thriving team culture What are we all about? The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.