Job Description

Heathrow is a city within a city. And there's no place like it when it comes to the scale of our ambitions. You'll be part of a Customer team that drives our profitability across everything from retail, property and airport transport, through to passenger services, forecasting and contracts with airlines. Customer insight is at the heart of what we do, supported by a strong commercial strategy. We have a pioneering agenda for digital, e-commerce and innovation, as we look to transform the way our passengers spend at our airport.


We believe the best way to drive growth across our iconic airport is by improving the services offered within it. So although we know generating income is critical to driving our business forward, we're also passionate about delivering the best possible passenger experience. You'll help us to get the balance right - not least so we can continue investing in an airport that leads the world.



This role will support the delivery of end-to-end processes, monitoring compliance, reporting key controls and instilling a strong data protection culture amongst colleagues and related partners and suppliers.



Work within the CRM & Data team to support projects involving customer data across the Customer Team were new processing of data needs to be considered and advise on data protection compliance Proactively identify, record and escalate breaches, non-compliance and privacy risks and assist in the management of the DPIA process across the customer department. This includes drafting, reviewing and managing DP assessments such as DPIAs, DPCAs, LIAs and other assessments or reports that may be required Support the DPO in the deployment of compliance monitoring of processes including reviews and audits Support the DPO in planning and implementing communications to customer teams and suppliers to ensure all staff are aware of their obligations in relation to data protection and information security and of changes to legislation. Act as the first point of contact for customer data protection queries from the customer contact centre, assisting with data subject access requests (DSARs) Reviewing existing and new agreements, working with Procurement and Legal teams to ensure the right data protection clauses are in place Drafting, reviewing and managing the Privacy Notice for Customer

Degree or data and legal qualifications A good knowledge of GDPR legislation, and other data collection, privacy and processing legislation standards and frameworks 3 years' experience working in Data Protection First class interpersonal skills; able to form positive relationships with a wide range of internal colleagues and external partners Exceptional attention to detail and high levels of accuracy, naturally organised and efficient in nature Experience of using MS Office suite: Outlook, Word, Excel, PowerPoint, Salesforce

There's something so special about working at the world's most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.


Every day, you'll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.


It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we're working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.


Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there's no place like Heathrow.

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we'll support you to be at your best inside and outside work. And of course, we'll provide varied learning and development opportunities too. Here you'll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working Location

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow . Working arrangements vary from team to team and will be confirmed during the recruitment process. You'll need to be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to work

Heathrow's Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger - not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.