Job Description

Additional Information

Job Number

25173952

Job Category

Sales & Marketing

Location

The Park Tower Knightsbridge Luxury Collection Hotel London, 101 Knightsbridge, London, England, United Kingdom, SW1X 7RN

Schedule

Full Time

Located Remotely?

N

Position Type

Non-Management

POSITION SUMMARY

We are seeking a dynamic and creative

Marketing Executive

to bring our brand to life across all platforms and touchpoints. This role is pivotal in driving brand awareness, enhancing guest engagement, and supporting sales efforts across rooms, events, and food & beverage. The ideal candidate will be passionate about hospitality, digitally savvy, and skilled in storytelling through visual and written content.

Key Responsibilities:

Brand Activation & Collateral Management

Ensure consistent brand representation throughout the hotel and all marketing channels. Develop, manage, and update all marketing collateral including brochures, menus, signage, and sales tools. Collaborate with internal teams and external partners to produce high-quality materials that support revenue generation.

Digital Marketing & Content Creation

Create and maintain engaging social media campaigns across platforms (Instagram, Facebook, LinkedIn, etc.). Develop content calendars and produce compelling visuals and copy that reflect the hotel's luxury positioning. Monitor performance metrics and adjust strategies to optimize engagement and reach.

Sales Enablement & Visibility

Support the sales team with tailored marketing assets for rooms, meetings & events, and F&B. Ensure accurate and appealing representation of the hotel on Marriott.com, HWS (Hotel Website System), and third-party platforms. Work closely with revenue and e-commerce teams to align marketing efforts with business goals.

Marriott Digital Ecosystem Integration

Learn and leverage Marriott's marketing tools, programs, and systems to maximize visibility and campaign effectiveness. Stay updated on brand guidelines, digital innovations, and marketing best practices within the Marriott network.

Promotional Strategy & Execution

Actively promote the hotel's offerings through targeted campaigns, partnerships, and local outreach. Drive awareness and footfall to F&B outlets through seasonal promotions, influencer collaborations, and community engagement. Support PR initiatives and media relations to enhance brand reputation.
Policies and Procedures


Maintain confidentiality of proprietary materials and information. Protect the privacy and security of guests and coworkers. Follow company and department policies and procedures. Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. Perform other reasonable job duties as requested by Supervisors.
Marketing


Executes and supports Marriott's Customer Service Standards and hotel's Brand Standards. Manage day-to-day activities of select social media channels. Manages successful performance by increasing revenues, controlling expenses, and providing a return on investment for the hotel. Provide day-to-day support on select social media channels. Research and image sourcing and creating of social media creative content. Help distribute and optimize marketing content, promotions, offers and deals across all relevant platforms. Participate in online conversations to build brand visibility, customer satisfaction and marketing/ecommerce support. Establish a positive online presence for the hotel(s) by integrating property-specific and brand messaging in a compelling and valuable way for participants. Provide day-to-day analysis of data from listening and CMS tools. Create and manage reporting, profile moderation, outreach activities, etc. Develop relationships with clients/partners and working closely with them to learn their business and communication needs. Research social media opportunities for all market segments: business transient, leisure, group catering and food and beverage. Assist with development and pull-through of marketing brand strategy and overarching reports. Keep apprised of all relevant client, industry and market developments. Verify marketing communications support regional, market, and hotel business objectives and goals. Support execution and fulfillment of projects as outlined on marketing communications plans. Verify adherence to Corporate Advertising and Marketing Communications standards, brand standards, and format guidelines. Develop strong working relationships with outside vendors to verify quality, cost effective creative executions. Verify marketing information provided to the properties is accurate, complete, timely, and enables hotels to meet or exceed guest expectations.
Quality Assurance/Quality Improvement


Comply with quality assurance expectations and standards.
Computer Skills


Use computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Guest Relations


Address guests' service needs in a professional, positive, and timely manner. Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust. Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. Thank guests with genuine appreciation and provide a fond farewell. Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
Communication


Speak to guests and co-workers using clear, appropriate and professional language. Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness. Talk with and listen to other employees to effectively exchange information.
Working with Others


Support all co-workers and treat them with dignity and respect. Develop and maintain positive and productive working relationships with other employees and departments. Partner with and assist others to promote an environment of teamwork and achieve common goals

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.


The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand - a collection of Europe's most celebrated and iconic properties - serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.






From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale - a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International.

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