Job Description

About Us

We are a growing, design-led bathroom and kitchen showroom committed to delivering beautiful, high-quality installations and exceptional customer service. We're looking for a hands-on, creative, and organised individual to manage our marketing, support our operations, and help elevate our brand to the next level.

Role Summary

This is a role combining marketing leadership with daily admin and customer service tasks. You'll work closely with the Director to grow brand awareness, ensure a smooth customer journey, and support all aspects of business operations -- from content creation to invoicing.

Key Responsibilities

Marketing & Brand Management

Create and implement a marketing strategy to increase brand visibility and drive showroom traffic Manage all social media accounts (Instagram, Facebook, TikTok, etc.) with regular, high-quality content Visit customer homes to take before-and-after photos for marketing materials and case studies Post engaging content including stories, reels, and customer testimonials Run email marketing campaigns and manage basic website updates Track marketing results and recommend improvements
Customer Journey & Sales Support

Act as a key point of contact post-sale, guiding customers through delivery and installation stages Schedule home visits, deliveries, and fitting appointments Handle customer queries with professionalism and efficiency Maintain clear and timely communication throughout the customer journey
Admin, Finance & Supplier Support

Answer incoming phone calls, emails, and assist with walk-ins at the showroom Maintain records and update financial data on Xero (training provided if needed) File invoices accurately and maintain up-to-date job files Liaise with suppliers for product orders, lead times, and delivery scheduling Monitor inventory of brochures, materials, and order samples when needed
Leadership & Collaboration

Work closely with the Director on business growth and operational efficiency Help implement streamlined processes across admin, customer service, and marketing Take initiative in solving problems and managing priorities
Ideal Candidate Will Have:

Experience in marketing, administration, or customer-facing roles (experience in interiors/home improvement is a bonus) Strong written and verbal communication skills Confidence using social media and a creative eye for visual content Experience with Microsoft Office; knowledge of Xero or similar accounting software preferred Excellent organisational skills and attention to detail A full UK driving licence (required for site visits)
What We Offer

A varied and creative role with real responsibility Friendly working environment and flexible hours Training and development opportunities (marketing tools, Xero, etc.) Direct input into business strategy and decision-making
Job Type: Full-time

Pay: 30,000.00-40,000.00 per year

Work Location: In person

Reference ID: 100383