Job Description

We have an incredible opportunity to join us here at Phoenix Group as a Marketing Manager to join our Retail and Customer Marketing team. We'll be hosting a virtual open forum on if you would like to hear more about this role and ask any questions.

Job Type:

Permanent

Location:

Edinburgh Hybrid, office 2/3 times per week

.

Flexible working:

All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process.

You can read more about Phoenix Flex here.

Closing Date:

25th September

Salary and benefits

:

From 41,500,

plus 16% bonus up to 32%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more

The role

This role works across the business, using customer and market insight to develop and optimise our campaign and always on comms activity. This role focuses on helping customers to take positive actions to help them to meet their retirement savings goals. Driving retention and engagement are central to the role. Putting customers at the centre of all communications activity is essential - ensuring all communications feel like one seamless journey, and ensuring customers receive the right messages from us at the right time through the right channel.




Measurement is key to this role - building testing and optimisation into our campaign development process, along with testing content and responses from different audiences to develop our longer term strategy.




You'll

work with our Digital and Proposition teams, as well as our internal Creative Services team and external agencies to create engaging communications across multi media channels, and you'll manage the delivery of multi channel marketing activity.

What are we looking for?

Direct to customer Marketing campaign development and management experience in either Pensions and/or Financial Services market


Strong understanding of customer engagement drivers,


Excellent stakeholder management skills with the ability to work across the organisation to drive agreement to plans and strategies.


Demonstrable skills in cross-functional team working, as well as being a natural collaborator


Proven ability to optimise processes to drive efficiency and improve customer experience


Strong data and measurement experience, being able to interpret data and results to drive continuous improvement.


We want to hire the whole version of you.




We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we've advertised and you believe that you can bring value to the role, we'd love to hear from you.




If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.




We're reviewing applications as they come in, so apply early to avoid missing out.

Find out more about #LifeAtPhoenix

Guide for Candidates: thephoenixgroup.pagetiger.com/guideforcandidates


Find or get answers from our colleagues:
www.thephoenixgroup.com/careers/talk-to-us