Job Description

Customer Sales & Retention Representative

Pure Pet Food
Basic salary of 32,000 with the opportunity to progress

A bit about us

At Pure, we're passionate about transforming dogs' lives through better nutrition. Born from a friendship between two dog-loving friends and a shared vision, we've grown into something truly special - a UK-based company that's leading the pack in healthy, tailored dog nutrition.

We're not just another pet food company - we put paws and people first with dogs and their owners driving our decisions. We craft healthy, perfectly portioned meals that delight dogs and keep bowls sparkling clean. But what really makes us different is how we support our pet families every step of the way. Through expert advice and personalised communication, we're right there beside them on their journey of giving their four-legged family members the best possible life.

You can find out more about us here: https://www.purepetfood.com/

Our modern, dog-friendly office is not far from the centre of Leeds, with great transport links nearby. We've created a space that's comfortable for everyone - both our team and their dogs - making it a positive and collaborative environment where people enjoy coming to work.

A bit about the role

To support the expansion into the Dutch market, the Dutch Market Customer Growth Executive plays a key role in growing the Pure Pet Food presence in the Netherlands. Instrumental in helping launch and scale the business, working across marketing and customer engagement to ensure a strong local presence.

This is a hands-on role which will help drive marketing efforts, assist in localising the Pure Pet Food website and social media campaigns, plus support the existing team in executing initiatives that

resonate with Dutch customers

. Your work will directly contribute to our success in this new market.

Duties and responsibilities of the role are:

Assist in market growth: Support the expansion of Pure Pet Food into the Netherlands by helping identify opportunities and helping execute strategic initiatives. Localize content: Adapt and translate website copy, marketing materials, and customer communications to ensure they resonate with Dutch-speaking audiences. Create dutch content, some video editing skills are desired. Support marketing campaigns: Help plan and execute marketing campaigns tailored for the Dutch market, including digital advertising, influencer collaborations, and social media engagement. Community engagement: Assist in managing our Dutch-speaking social media presence, responding to customer queries, and engaging with influencers and brand advocates. Customer feedback & insights: Gather and report feedback from Dutch customers to help improve our offering, messaging, and customer experience. Adaptability: As the brand grows in the Netherlands, you may specialise further in marketing, content or customer service depending on your skills and interests.

A bit about you

Passionate about marketing, customer service brand growth, and pets! Excited about launching a brand into a new market, eager to take on varied tasks, and confident in both marketing execution and customer engagement.

Ahead of the pack:

Able to develop plans aimed at achieving growth or driving efficiencies. Able to use data as the catalyst to drive collaborative and open discussions focused on performance.

Paws & People First:

Motivated and driven to exceed customer expectations. Understands that providing great dog nutrition influences every decision at Pure. Displaying a customer centric mindset and passionate about delivering best in show customer service. Great at building positive and effective people relationships to support the achievement of our goals. Showcases integrity, kindness and consistency in an effort to maintain effective working relationships.

Best in Show:

Being results driven and committed to exceeding targets and driving continuous improvements in a fast-paced entrepreneurial successful business.

New tricks:

Drives and supports innovation by sharing ideas, communicating effectively and displayingan openness to change, embracing new concepts and ideas.

It's essential that you have:

Fluent in Dutch and English (spoken and written).

Strong communication and storytelling skills, with the ability to create compelling content. Knowledge of social media marketing and an understanding of influencer marketing strategies. A proactive, problem-solving mindset - comfortable with a start-up mentality and willing to adapt. You have basic IT skills and have an in-depth understanding of social media platforms.

It would be great if:

Experience in marketing, content localisation, or a similar role. A passion for pets and an interest in pet nutrition is a plus! Bachelor's degree in business, Marketing, or a related field

A bit about what we offer

An annual salary of 32,000 with the opportunity to progress Hybrid working - We expect our team to be on site Monday to Wednesday each week, although we are flexible on the Wednesday, you could come in on a Thursday or Friday. 33 days holiday Enrolment within our discretionary business performance 10% annual bonus plan. Free dog food. Small business with a family feel! Company Pension Team social events and the opportunity to support local charities. Free on-site Parking. A supportive working environment within a very dynamic growing business that supports personal development goals.
Job Types: Full-time, Permanent

Pay: From 32,000.00 per year

Benefits:

Casual dress Company events Company pension Cycle to work scheme Discounted or free food Employee discount Free parking On-site parking Transport links
Language:

Dutch (required)
Location:

Leeds LS12 6NJ (required)
Work Location: Hybrid remote in Leeds LS12 6NJ