Job Description

The Master Technician is responsible for advanced diagnostics, complex repairs, and overseeing technical quality within the engineering team. This role ensures the operational reliability, safety, and legal compliance of the bus fleet, while mentoring junior technicians and supporting continuous improvement in maintenance practices.

Key Responsibilities

Perform complex mechanical, electrical, and diagnostic work on buses including engines, transmissions, air systems, hybrid and electric drivetrains, and onboard electronics. Lead fault-finding processes and root cause analysis for persistent or difficult vehicle faults. Support and advise other technicians with technical issues, offering training and mentorship as needed. Ensure all vehicles meet DVSA (Driver and Vehicle Standards Agency) standards, including MOT and safety inspections. Maintain accurate maintenance records in line with company and regulatory requirements. Liaise with manufacturers and suppliers for technical support and warranty work. Recommend improvements to maintenance procedures and standards. Ensure compliance with Health & Safety, COSHH, and environmental legislation. Occasionally deputize for the Engineering Supervisor or Foreman when required.

Required Qualifications & Experience:

NVQ Level 3 (or equivalent) in Heavy Vehicle Maintenance and Repair. Minimum 5 years of hands-on experience in a heavy vehicle/bus maintenance role. Proven expertise in diagnostic software and advanced vehicle systems (Jaltest, Texa, Xentry, Insite, SDP3, etc). Experience in ICE, Hybrid and EV drivelines IRTEC Accreditation PCV licence (desirable or willingness to obtain). Strong understanding of DVSA regulations and fleet compliance standards.

Skills & Competencies:

Excellent problem-solving and analytical skills. Ability to lead, train, and mentor other technicians. Strong communication and interpersonal skills. High level of attention to detail and quality. Competent using diagnostic tools and fleet management systems. Ability to work under pressure and manage competing priorities.

Working Conditions:

Shift work may be required, including weekends or nights depending on depot operations. * Work is conducted both in workshop environments and outdoors in varying weather conditions.