Job Description

JOB DESCRIPTION

JOB TITLE:

Matchday Lottery (scratch card sales) Staff

DEPARTMENT:

Ancillary Sales

REPORTS TO:

Ancillary Sales Manager

LOCATION:

Molineux Stadium

HOURS:

Matchdays - evening and weekend availability required (Casual)

DATE:

January 2024

We are Wolves. Progressive, determined, bright, unified and humble. A pack that is hungry for

success. Wolves is one of the fastest growing professional football clubs in the UK, and also boasts

one of the richest histories in the beautiful game.

Formed in 1877, Wolves was a founder member of the Football League and was one of the country's


most successful sides in the fifties and sixties. For two decades the Black Country's most decorated


side won three First Division titles and one of its four FA Cups.


Fast forward 70 years and Wolves are back amongst football's elite, in the Premier League for an


eighth successive season; but now we compete as a sports and entertainment business across


multiple brand verticals. As a challenger club, Wolves dare to be different, which is why creating


world-class propositions in esports, fashion and music are all part of our ambitious plans.




At Wolves, we don't simply look to the future, we seize it.

We are committed to safeguarding and promoting the welfare of children, young people and

adults at risk. We expect all colleagues and volunteers to share this commitment. This means that

the post-holder is required to apply all relevant policies and uphold the Club's commitment to

safeguarding children, young people and adults at risk

_____________________________________________________________

Job purpose

Wolves are looking to expand the number of sellers to support the sales of Wolves Lottery scratch


cards on Matchdays in the corporate hospitality areas and within the general stand concourses


within the Molineux Stadium.

_____________________________________________________________

Key responsibilities

Sales Targets- Work towards achieving sales targets and KPIs set by the Ancillary Sales Manager
on Matchdays
Customer Service Excellence: Deliver exceptional customer service with a positive can-do
attitude
Product knowledge: Maintain a thorough understanding & Knowledge of Wolves Lottery and it's
offerings
Event Management: Attend events with excellent time-management ensuring timely presence
at required locations
Dependability: Be responsible, dependable and a conscientious individual in all tasks
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Professional Appearance: Uphold & Maintain a professional appearance, specifically in the
corporate areas
Team Player: Collaborate effectively as a Team-Player while also being capable of working
independently

_____________________________________________________________

General responsibilities

Compliance with Club policies Compliance with the Club's health and safety procedures Compliance with the Club's safeguarding policies To promote the Club's values of progressive, humble, determined, bright and unified To work consistently to embed equality & diversity into the Club To undertake such other duties as may be reasonably expected To maintain professional conduct at all times

Equality, Diversity, and Inclusion

The post holder will demonstrate a strong commitment to equality, diversity, and inclusion,
supporting the organisation's strategic aims to remove barriers and address inequality. You will


play an active role in promoting an inclusive, discrimination-free environment that ensures fair


access to opportunities and resources. This includes fostering a culture of dignity, respect, and


belonging where everyone is empowered to contribute, perform, and reach their full potential.

_____________________________________________________________

Safeguarding Statement

We are committed to safeguarding and promoting the welfare of children, young people and
adults at risk. We expect all those associated with WWFC to share this commitment. This means


that the post-holder is required to apply all relevant policies and uphold the Club's commitment


to safeguarding children, young people and adults at risk.

_____________________________________________________________

Key relationships

General Public Ancillary Sales Staff Other Heads of Department that operate on Matchdays
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Person Specification

Job Title:

Matchday Lottery (scratch card sales) Staff

Knowledge: the level and breadth of knowledge to do the job e.g. understanding of a defined system,


method or procedure, legal or regulatory frameworks etc


Essential


An understanding of Safeguarding children, young people and adults at risk and wellbeing
considerations.



Desirable


A knowledge of scratch cards and gambling legislation A good knowledge of Wolverhampton Wanderers Football Club is preferable
Technical/work-based skills: skills specific to the job e.g. language competence, typing skills, coaching skills


etc


Essential


Ability to use payment systems, including contactless card machines Strong administration skills A clear understanding of the importance of customer information and keeping it secure
Desirable
Proven track record of results and exceeding sales goals
General skills and attributes: more general characteristics e.g. flexibility, communication skills, team working


etc


Essential


An excellent communicator with expertise interacting with the public, building an immediate face-

to-face rapport and the ability to be motivated using your own initiative
The confidence to sell ideas, items and be able to influence opinions Build relationships and communicate effectively to inspire others to contribute to support Wolves
Lottery
An excellent work ethic and a drive to succeed Understanding of how to work safely with children, young people and adults at risk to uphold
Safeguarding best practice.
Experience: proven record of experience in a particular field, profession or specialism.





Essential


Knowledge and experience in a customer-facing role
Desirable
Previously worked within sales or as a Canvasser (not necessarily gambling or society lottery)
Qualifications: the level of educational, professional and/or occupational training required





Essential


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This position is subject to a satisfactory DBS check. The successful candidate must have a clear and
appropriate DBS certificate in place prior to commencing employment, in line with our safeguarding


obligations
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