Job Description

Job Advert

We'd love for you to come join us as at Finlays as a production operative and brew your career with us!

A bit about Finlays...

Finlays is the leading independent B2B supplier of tea, coffee and botanical solutions to beverage brand owners worldwide. With deep roots across the globe and unparalleled experience and expertise, no-one is better placed to unleash the potential of natural beverages for brand owners, by bringing the best from bush to cup. We employee people from across the globe.


Our Finlays purpose is to empower a customers to create a world where every sip brings joy.


As a manufacturing facility we have recently launched a brand-new operational strategy that is built upon a people centric approach of providing right, first time quality product to our customer base.


We are on the lookout for passionate, motivated, and willing individuals to come and join us on this journey, as we look to develop our people and teams with the necessary skills to help us develop a continuous improvement mindset in everything we do.


Upon joining the business from day one, you will become a key part of our operations team. During your first three months of employment, you can expect to partake in a four-day tailored induction programme that will arm you with information about all of the critical elements of our business and how your new role forms an essential part of what we do.


We will then focus upon your transition into your new working environment, where each role has a designated function that contributes to the responsibility of ensuring our manufacturing process runs smoothly and efficiently.


It's at this point you will be provided with your key objectives and opportunity to be tea-riffic in your new role, which ultimately results in keeping Britain topped up with some of the hot-beverages that our nation love to devour!

We look forward to receiving your tea-riffic application!

Shift Pattern


Monday-Thursday: 12:15pm-5:15pm, Friday: 12:15pm-4:15pm


This role is covering Maternity leave from Monday 12th January 2026, for 12 months fixed term.


Flexibility is required to cover absence and annual leave of the AM shift - 08:00am-12:30pm



Perks of working for Finlays

You are entitled to

25 days

holiday plus

8

bank holidays. We provide you with 8 x life insurance We have a staff shop We have a Health & Wellbeing employee assistance platform - including

discounts for big retailers & cashback

We offer a cycle to work scheme Internal recognition schemes (Finlays United Awards, Finlays Champion Awards, Long Service Awards) Professional development with opportunities for career advancement Continuous learning through workshops, courses, training modules


A bit about the role


As a key member of the reception team, you will be responsible for providing assistance and guidance to Finlay's employees and all visitors/callers to site. This role will work in close partnership with peers and the Executive Team to promote cross functional relationships and establish clear communication channels to ensure that common company goals are achieved.



SUMMARY OF RESPONSIBILITIES AND ACCOUNTABILITIES

To be the first point of contact for all visitors to the site. Responsible for making visitors welcome and ensuring they are dealt with professionally and efficiently, offering refreshments where appropriate and providing any protective clothing. Responsible for the Signing-In Book, as per Health & Safety and Hygiene regulations and company policies. To be responsible for all telephone calls (Finlay Beverages/James Finlay Limited) to the main business telephone number from customers, suppliers, industry organisations, contractors and employees in the company. Working in a highly efficient manner; fielding calls and taking messages/actioning where appropriate to do so, ensuring that a professional and customer-orientated service is delivered, which is aligned to the company's key behaviours. To locate personnel by use of the company address system as and when required. To be responsible for good housekeeping of the Reception Area, keeping floor and surface areas clear and tidy, together with ensuring the plants are watered and cared for. To be responsible for housekeeping of 'wardrobe' of visitors' protective clothing, reflector jackets, hairnets etc. sending to and receiving back from laundry when appropriate. To be responsible for visitors' valuables, whilst visiting the Production Area. To receive daily incoming post, sort and distribute into pigeon-holes; to be responsible for all outgoing mail, ensuring correct postage cost is paid, franking machine has correct credit and raising paperwork for any Special Delivery items. To upload parcels for delivery on the courier website. To ensure all delivery staff/courier agents are directed to the correct drop off point on site and ensure all staff are familiar with the company deliveries procedure. To be responsible for the weekly Management Movement sheets; liaise with individuals and update and issue internally at close of play each Friday. To book meeting rooms on the network system as and when required. Provide ad hoc basic administration support when required. To ensure that legal requirements and company procedures are adhered to under Health, Safety and Environment. To be responsible for organising buffets as and when required. To organise and communicate Charity Days. To work full time as required to cover holidays and sickness of job share colleague (08.12-12.30). To assist colleagues in the booking of hotels and trains for the purpose of business travel. Any other reasonable requests.

Spill the beans ... FAQ's

When will I hear back about the success of my application?
We aim to respond to all applicants personally, however due to the volume of applications we receive, this is not always possible. If you do not hear back from us, please assume your application has been unsuccessful at this time.



How do I prepare for the interview?
Our interview process consists of getting to know you and your previous work experience. We ask a few questions based on competency and our Finlays values to help us understand how you will fit into the team. Don't worry, our friendly team will help you through the process.



What's it like to work at Finlays?
The people are what make Finlays! Our people will go out if their way to make you feel part of the team and support your development within Finlays.


We understand it can be daunting starting a new job. We have a well-rounded induction process to help settle you into Finlays which includes site tours, tea & coffee tasting, and meeting different departments. We have a dedicated training & development team to help you on your journey at Finlays.


At Finlays we work by 4 values acting for the long term, taking accountability, doing better each time and succeeding together. These are incorporated into everything we do, and we are always looking to make Finlays a better place to work.



How do you promote diversity, equity and inclusion at Finlays?
We promote all our team members to come to Finlays as their authentic selves and do amazing things. We embrace all individual personal characteristics and create a safe environment for everyone to thrive. We provide regular training to all our team members to promote this.


Please let us know if you need any adjustments making when applying for one of our roles or if you are invited to attend an interview.