Job Description

Job Summary

To provide comprehensive administrative support to the GP Partners, salaried GPs and the Practice Manager.

PLEASE NOTE: This is a part time role, for 30 hours/week. It is required that the staff member will be on site Mon - Fri 12:30 - 18:30.

Knowledge, Skills and Experience

The post-holder ideally should have experience as a medical administrator and/or care coordinator. Experience in administration in non-medical fields can also be considered. Excellent word processing and typing skills are essential. The ability to communicate well with people at all levels is important; the post-holder will be expected to use his/her initiative Good time management skills and ability to prioritise workload Ability to multi task using different IT systems and processes Willingness to learn new systems and be confident in their use Sound knowledge of medical terminology is preferable but not necessary Good IT skills and knowledge of Practice systems, preferably EMIS, DOCMAN and Accurx Ability to work as part of a team and develop with the needs

Job Responsibilities

Administrative

To process all new patient registrations, both online and on paper.

To assist in the process regarding deceased patients and their medical record, including communication with PCSE and other external agencies.

To maintain a register of all carers and to complete all administrative tasks in relation to patients who have carers duties.

To deal with telephone queries from healthcare professionals, solicitors, DVLA and other government agencies. This is not an exhaustive list.

To ensure correspondence, reports, results etc. are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.

To assist patients with problems presented either in writing or by contact with the surgery or through their own GP and escalate to the manager, where needed.

To update patient's medical records from letters/Docman.

To complete all tasks related to patient records (summarising, deductions, notice of change forms, consent forms) on EMIS, Docman and any other systems.

To assist with inbound document coding.

To be aware of the current legislation and legal implications of requests for disclosure of patient data/information and to be sensitive to patient wishes.

To carry on administrative tasks as requested by the Operations Manager.

To cover ad hoc projects.

To acknowledge limitations in completing certain tasks and request support from senior staff members.

Care Coordination Duties

Proactively identify and work with a cohort of people to support their personalised care requirements and inviting them for relevant appointments.

To raise awareness of health promotion and NHS health checks in practices, including inviting patients to attend appointments.

To recall patients who have missed important appointments.

To support patients to access their records online and understand the various levels of data sharing.

To support the practice in achieving QOF and other DES/LES targets as well as CQC work.

Explore and assist people to access personal health budgets where appropriate

Job Types: Part-time, Fixed term contract

Pay: 13.00-13.25 per hour

Expected hours: 30 per week

Benefits:

Casual dress Company events Company pension Employee discount Flexitime Free parking On-site parking
Ability to commute/relocate:

Egham: reliably commute or plan to relocate before starting work (required)
Application question(s):

Will you be available to work on site Mon - Fri 12:30 - 18:30?
Experience:

Administrative: 1 year (required)
Work Location: In person

Application deadline: 30/06/2025