Job Description

What is in it for you?

Free Parking Contributory NHS pension Shower facilities Excellent pastoral care

JOB SUMMARY

To provide high quality administrative support within the administration department. The role of the administrator is to summarise incoming patient records using the correct clinical codes within a defined timescale. You will help process the workflow of clinical records and correspondence safely and accurately. This includes scanning, coding, and attaching documentation to patients' records. Some secretarial type duties to include processing referrals, preparing patient correspondence. This role requires a high level of concentration.

KEY RESPONSIBILITIES

Summarising:

Extract clinical information including operations/diagnosis from new patients' medical records and enter onto patient's computer records following the practice protocol and QOF guidance.

Document Workflow:

Scan incoming clinical documents onto patient's computer records, following the practice document workflow process. Download and process incoming electronic clinical documents (via CDS, Email and EMIS)

Coding:

Code patients records with details of operations/diagnosis information retrieved from incoming clinical letters.

Referrals/secretarial duties:

Assist the secretarial team to process outgoing patient referrals via the E-referral system. As well as preparing letters for patients/third parties.
Provide assistance with any other administrative tasks as and when required by the Management Team & Partners.

ESSENTIAL PERSON SPECIFICATION

Strong attention to detail with a good understanding of the need for accuracy with regards to patient data Good understanding of medical terminology Proficient in the use of EMIS Web, NHS.Net and Microsoft Word applications Excellent written and oral communication skills Commitment to learning and development. Ability to work autonomously and as part of a team. Ability to work under pressure in a constructive and helpful manner. Demonstrate a desire to take on new challenges with a resourceful attitude and able to understand new ideas quickly.

Confidentiality:

While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this , the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers, and colleagues, to include: Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programmed implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance.

Work effectively with individuals in other agencies to meet patients' needs.

Effectively manage own time, workload, and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members. Communicate effectively with patients and carers. Recognize people's needs for alternative methods of communication and respond accordingly.

This job description is a guide and as such is not exhaustive.

Job Types: Part-time, Permanent

Pay: 12.79 per hour

Expected hours: 22.5 per week

Benefits:

On-site parking Sick pay
Schedule:

Day shift
Work Location: In person

Application deadline: 24/08/2025