Job Description

We are looking for a highly organised and motivated Medical Administrator to join our team. In this vital role, you will provide administrative support to clinical staff, manage patient records, schedule appointments, and act as a key point of contact for patients and professionals. If you have excellent communication skills, attention to detail, and a passion for supporting healthcare services, wed love to hear from you.
Main duties of the job

• Provide comprehensive administrative support to clinical teams, including typing letters, reports, and clinical documentation.
• Schedule and manage patient appointments.
• Maintain accurate and up-to-date patient records in line with data protection and confidentiality policies.
• Act as a first point of contact for patient and external enquiries, handling telephone calls, emails, and correspondence professionally and sensitively.
• Support the coordination of meetings, including preparing agendas, taking minutes, and circulating documentation as required.
• Liaise with internal departments and external agencies to facilitate smooth communication and service delivery.
• Support data collection, reporting, and audits to ensure compliance with service standards and targets.

About us
About Devon Partnership Trust
We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.
We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do
Our values
We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.
We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.
Details
Date posted
07 August 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,937 to 26,598 a year
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
C9369-25-0587
Job locations
The West of England Specialist Gender Identity Clinic
The Laurels, 11 - 15 Dix's Field
Exeter
Devon
EX1 1QA
Job description
Job responsibilities
Please see the attached and Person Specification which will provide further information on this role.
Job description
Job responsibilities
Please see the attached and Person Specification which will provide further information on this role.
Person Specification
Qualifications
Essential

• RSA 3 Word Processing or equivalent level of experience in practice.
• NVQ3 in administration or equivalent level administrative knowledge and experience
• GCSE English or equivalent
• Evidence of continuing professional and personal development

Desirable

• ECDL (European Computer Driving Licence).
• Shorthand or Speedwriting
• AMPSPAR or BSMA Certificate in Medical Terminology or equivalent qualification

Experience
Essential

• Excellent organisational skills.
• Ability to prioritise workload and adapt to change when required
• Experience of working as part of a team
• Previous experience of working within an administrative or secretarial team
• Experience of dealing with confidential and complex information
• Ability to take accurate formal and informal minutes
• Demonstrate good numeracy and literacy skills
• Experience of general office routine and filing systems
• Previous NHS experience of working in a Healthcare or Social Care administrative setting
• Experience of Audio transcription

Desirable

• Previous experience in a Medical Secretarial role

Person Specification
Qualifications
Essential

• RSA 3 Word Processing or equivalent level of experience in practice.
• NVQ3 in administration or equivalent level administrative knowledge and experience
• GCSE English or equivalent
• Evidence of continuing professional and personal development

Desirable

• ECDL (European Computer Driving Licence).
• Shorthand or Speedwriting
• AMPSPAR or BSMA Certificate in Medical Terminology or equivalent qualification

Experience
Essential

• Excellent organisational skills.
• Ability to prioritise workload and adapt to change when required
• Experience of working as part of a team
• Previous experience of working within an administrative or secretarial team
• Experience of dealing with confidential and complex information
• Ability to take accurate formal and informal minutes
• Demonstrate good numeracy and literacy skills
• Experience of general office routine and filing systems
• Previous NHS experience of working in a Healthcare or Social Care administrative setting
• Experience of Audio transcription

Desirable

• Previous experience in a Medical Secretarial role