Key tasks Support and help military patients with all requests and queries in a timely manner, while keeping patient records and data confidential. Provide admin support to the clinical team. Manage the e-referral system and hospitals referral database including checking for rejected referrals and advice and guidance. Process post and emails.
Send prescriptions to nominated pharmacies. Liaise with other military Service providers and non-Service establishments in the UK and overseas. Comply with practice procedures and protocols in accordance with Defence Primary Healthcare policies. Coach and mentor new members of admin and reception staff.
Work collaboratively with the military joint service admin unit and senior personnel. Attend and contribute to staff meetings including governance and assurance. Roles and responsibilities Model mutually agreed team standards. Be aware of Health and Safety procedures/Risk Management.
Understand and adhere to the Infection Prevention Control guidelines Remain up to date with Defence Primary Healthcare mandatory training. Understand and apply patient confidentiality and information Governance. Disseminate information about the practice. Qualities and Experience Excellent interpersonal and communication skills.
Use initiative within clear boundaries, seeking advice from more senior members of staff whenever necessary. Prioritise and organise own work. Embrace change and contribute to quality and improvement. Ability to work to deadlines.
Be committed to professional development and committed to training and education. Willingness to provide support and cover to colleagues in times of absence and annual leave. Requires continuous DBS and MOD security clearance.
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