Job Description

PLEASE NOTE THIS IS A SURGERY BASED ROLE NOT A HYBRID OR REMOTE ROLE
Due to retirement an exciting opportunity has arisen at Baddeley Green Surgery for full time or part time considered Medical Administrator/Care Navigator. We are looking for an experienced Primary Care Administrator/Care Navigator who is pro-active, enthusiastic self-motivated candidate with experience in dealing with the general administration duties, general public face to face and via telephone, in either a previous reception or customer service role.
Main duties of the job
To be responsible for undertaking a wide range of administration and care navigation duties providing support to the multidisciplinary team. Duties can include but are not limited to, documentation workflow, greeting and directing patients, effective use of the appointment system, booking appointments, referring patients, scanning and processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. To provide effective high quality and responsive care appropriate and timely within a safe environment to meet the needs of our registered patients without restriction or discrimination, adhering to information governance regulations at all times. To ensure all staff both clinical and non-clinical are aware and up to date with all relevant training for their roles, to ensure safe delivery of services to patients. Working with positivity we will be flexible and adaptable to the changing needs of the NHS and our patients. We will welcome and encourage innovations and embrace changes with a positive attitude and feedback our successes and celebrate them.
About us
Baddeley Green Surgery comprises of three General Practitioners with a compliment of clinical and administrative staff members. We are a friendly forward thinking practice looking for a pro-active Administrator/Care Navigator to compliment our team working in a friendly professional busy environment.
Details
Date posted
31 July 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time
Reference number
A4124-24-0011
Job locations
988 Leek New Road
Stockton Brook
Stoke-on-trent
ST9 9PB
Job description
Job responsibilities
Maintaining and monitoring general administration tasks, Process personal, telephone and e-requests for appointments Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Signpost patients to the correct service Initiating contact with and responding to, requests from patients, team members and external agencies Support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently Action incoming emails when necessary Photocopy documentation as required Data entry of new and temporary registrations and relevant patient information as required Input data into the patients healthcare records as necessary. Carry out system searches as requested Maintain a clean, tidy, effective working area at all times Monitor and maintain the reception area and notice boards Support Admin, Secretarial, clinical staff with general tasks as requested. Support administrative staff, providing cover during staff absences Scanning of patient related documentation and attaching scanned documents to patients healthcare records Referring patients to secondary care Complete opening and closing procedures in accordance with the duty rota Ordering and monitoring of stationery supplies Job description
Job responsibilities
Maintaining and monitoring general administration tasks, Process personal, telephone and e-requests for appointments Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Signpost patients to the correct service Initiating contact with and responding to, requests from patients, team members and external agencies Support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently Action incoming emails when necessary Photocopy documentation as required Data entry of new and temporary registrations and relevant patient information as required Input data into the patients healthcare records as necessary. Carry out system searches as requested Maintain a clean, tidy, effective working area at all times Monitor and maintain the reception area and notice boards Support Admin, Secretarial, clinical staff with general tasks as requested. Support administrative staff, providing cover during staff absences Scanning of patient related documentation and attaching scanned documents to patients healthcare records Referring patients to secondary care Complete opening and closing procedures in accordance with the duty rota Ordering and monitoring of stationery supplies
Person Specification
Qualifications
Essential

• Educated to GCSE or equivalent A to C in English and Maths

Desirable

• NVQ Customer Service
• AMSPAR Qualification

Experience
Essential

• Experience of working with the general public
• Experience of administrative duties
• Experience of working with Microsoft Packages

Desirable

• Experience of working in a health care setting

Skills
Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• EMIS System awareness
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Ability to remain calm and professional in a busy environment
• Problem solving & analytical skills
• Ability to follow policy and procedure

Personal Qualities
Essential

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Other Requirements of the Post
Essential

• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check

Person Specification
Qualifications
Essential

• Educated to GCSE or equivalent A to C in English and Maths

Desirable

• NVQ Customer Service
• AMSPAR Qualification

Experience
Essential

• Experience of working with the general public
• Experience of administrative duties
• Experience of working with Microsoft Packages

Desirable

• Experience of working in a health care setting

Skills
Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• EMIS System awareness
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Ability to remain calm and professional in a busy environment
• Problem solving & analytical skills
• Ability to follow policy and procedure

Personal Qualities
Essential

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Other Requirements of the Post
Essential

• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check