Job Description

About Us
Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business.
The Role
Ontime Reports Ltd are a specialist provider of business and legal support services to Express Solicitors. Our highly skilled team obtain medical records, expert reports and arrange treatments, investigations and surgeries for our personal injury and clinical negligence clients. Our specialist team make a real difference to injured peoples' lives, through our passion for client care.


This will be a varied job role which largely surrounds case related administration, including requesting medical records, processing medical records, calling GP's & Hospitals for updates on outstanding records requests, combining records, calling medical experts for updates on outstanding reports and general administration duties.

Responsibilities

Requesting Medical Records from GP's Hospitals, Ambulance Service and Dental Practices Calling Records Providers for updates to ensure records are obtained in a timely manner Quality Checking Medical Records Received Processing Records Received Producing an invoice for Records Work Combining & Extracting Records Removing Passwords from Encrypted documents Monitoring the records mailbox Assisting on task lists Other ad hoc duties as required

Person Specification

GCSE Maths and English at Grade C or above, or equivalent Administrative experience
Knowledge of Microsoft Office packages including Word and Outlook Strong IT skills, knowledge of Win Zip, 7 Zip, Egress Switch, Micro Dicom, Image Exchange Portal would be an advantage. Excellent standard of written and spoken English Ability to always maintain client confidentiality Ability to deal with volumes of work and manage conflicting priorities High levels of accuracy and attention to detail Experience of dealing with customers on the telephone NVQs or qualifications in business administration is a distinct advantage Desirable to have a medical or legal background in Admin

Salary & Hours

A salary of 21,156.20 - 25,695.54, dependent on age Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday.
Benefits

Hybrid Working

Hybrid working pattern after probation

23 Days Holiday

Rising to 26 days, plus bank/public holidays.

Extra Holidays

3 holiday buy backs and an extra day for your birthday after service length requirement.

Looking After Your Health

Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme.

Looking After Your Well-being

24/7 onsite Gym, Netball/Football team, 10km Manchester team and more.

Work Life / Balance

Active social committee with generous departmental and firm-wide social budget.