Job Description

We are a large GP Practice in Oxford, with approximately 25,000 patients, looking to recruit an Administrator with excellent attention to detail and communication skills to join our Workflow team. Working closely with clinical and administrative staff, you'll help ensure that all clinical correspondence is coded accurately and actioned appropriately, supporting safe, effective, and efficient patient care.

Job Summary:

To support the efficient running of the practice by ensuring the accurate coding, review, and processing of incoming clinical correspondence (via Docman), enabling safe and effective patient care. The postholder will work as part of a team of Administrators responsible for reviewing, actioning, coding, and filing all clinical documents in line with practice protocols and national guidelines.

Key Responsibilities:

Review all incoming Docman clinical correspondence (e.g. hospital letters, discharge summaries, outpatient notes) Use established protocols to identify key information and determine appropriate coding Ensure coding supports QOF (Quality and Outcomes Framework), local enhanced services, and other clinical targets. Action letters as per workflow protocols, directing them to the appropriate clinician or team when follow-up is required File documents into patient records promptly and accurately using the clinical system (EMIS Web) Maintain close communication with the Admin Manager and other members of the workflow team to ensure consistency and workload balance Participate in regular team meetings and contribute to the development of best practice processes Maintain the highest standards of patient confidentiality and data protection at all times Provide cover for members of the administrative team during periods of sickness and annual leave.

Other requirements of the post-holder:

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety

The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include:

Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder's role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources

Communication

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members Communicate effectively with patients and carers Recognize people's needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services

The post-holder will:

Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate
Job Types: Part-time, Permanent

Pay: 13.50 per hour

Expected hours: 20 per week

Schedule:

Monday to Friday
Work Location: In person

Reference ID: MC- WA