Job Description

Job overview

The Medical Healthcare Receptionist plays a key role in delivering excellent customer service, managing patient bookings, and ensuring the smooth day-to-day running of the clinic's front desk. This role requires a professional, proactive, and compassionate individual with a strong attention to detail and a genuine interest in patient wellbeing.

Key Responsibilities:

Front Desk & Patient Interaction

Greet all patients and visitors warmly and professionally

Manage appointment scheduling via phone, email, and booking systems

Handle patient check-ins and check-outs efficiently

Provide clear information about clinic services and treatements

Maintain a clean and welcoming reception area at all times

Administrative Duties

Answer phone calls and respond to inquiries in a timely manner

Manage electronic patient records and ensure confidentiality (in line with GDPR)

Process payments, issue invoices, and manage daily cash/card transactions

Support with daily clinic operations, including opening and closing procedures

Liaise with practitioners to ensure clinic flow runs smoothly

Compliance & Patient Care

Ensure all intake forms, consent forms, and health questionnaires are completed

Support patient safety and satisfaction by identifying and escalating any concern

Ensuring patients being looked after when performing the treatments

Maintain stock of front-of-house supplies (e.g. forms, brochures, refreshments)

Requirements:

Previous experience as a receptionist in a healthcare or wellness setting (preferred)

Sales experience is preferred

Excellent communication and interpersonal skills

Strong IT skills, including familiarity with booking or CRM software

Ability to remain calm under pressure and multitask effectively

High level of professionalism, punctuality, and attention to detail

Understanding of patient confidentiality and data protection (GDPR compliance)

Friendly and approachable with a genuine passion for helping people

Desirable:

Knowledge of wellness treatments such as cryotherapy, infrared sauna, or HBOT

First aid training or willingness to undergo training

Job Types: Full-time, Part-time, Permanent

Pay: 24,420.00-29,111.31 per year

Expected hours: 20 - 40 per week

Work Location: In person

Reference ID: Medical Healthcare Assistant