Job Description

Cuffley and Goffs Oak Medical Practice is looking for two receptionists to join their busy practice team and help make a positive impact on the local community. The hours are:

Receptionist 1

Monday: 8.00am to 1.00pm

Tuesday: 8.00am to 1.00pm

Thursday: 1.00pm - 6.30pm

Friday: 8.00am to 2.00pm

Receptionist 2

Monday 2.00pm - 6.30pm

Wednesday: 8.00am to 1.00pm

Friday: 8.00am to 6.30pm (with one hour unpaid lunch break)

We welcome applications from organised, adaptable, and friendly individuals who are keen to help us provide high levels of customer service. Flexibility is essential as you will be required to work different or additional hours to cover for colleagues. You will be expected to work at both sites - Valley View Health Centre and Cuffley Village Surgery so

driving is essential

.

Duties to include:

Dealing with telephone enquiries promptly from patients/general public and other health professionals. Making/cancelling appointments. Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc. Dealing with requests for information, and managing problems and complaints. Advising patients of practice procedures. Processing tasks, emails and online consultations. Booking appointments and home visits. Ensuring reception emails are responded to quickly and efficiently. Undertaking a variety of administration duties to assist the smooth running of the organisation. Attending reception and staff meetings. Helping to ensure the reception area runs smoothly at all times.
We would welcome applications from organised, adaptable, and friendly individuals who are keen to help us provide high levels of customer service.

Ideally previous medical / healthcare receptionist experience although training will be given. You will have excellent communication skills with a clear and polite telephone manner. You will work in a polite, confidential and discreet manner, respecting patients at all times. You will have experience of working with the general public, being sensitive and empathic in distressing situations. You will be confident to work as part of a team and be able to think on your feet independently. Strong IT and administration skills.
Flexibility is essential as you will sometimes need to work additional/alternative hours to cover for colleagues.

About Us

We are a large, friendly practice serving a patient population of approximately 13,000. We are based over two sites - Cuffley Village Surgery and Valley View Health Centre. We have a very supportive team comprising of GPs, nurses, paramedics, HCAs and administrative staff. Benefits include: NHS pension scheme, free parking and 5 weeks holiday (pro rata for part time staff).

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Job Types: Part-time, Permanent

Benefits:

Free parking
Work Location: In person