Job Description

DoctorNow is a long established Private Health practice in Old Beaconsfield, We are now recruiting for a full time Medical PA to join our growing team.

Deadline for applications - midday on Monday 7th July 2025

Primary philosophy

Ensure that DoctorNow & The Beaconsfield Clinic's Vision, Mission and Values are always at the heart of everything you do

Communicate clearly and effectively with colleagues and the leadership team

Contribute to developing a compliance (e.g. CQC/GDPR/ICO) and quality culture

Responsibility and ownership of your function and always seek to maximise the customer experience and help influence overall customer service.

Job Purpose

Provide administrative support to the GPs to ensure the smooth functioning of the practice on a day-to-day basis.

Duties & Responsibilities

Responsibilities and duties include but are not limited to the following:

Provide a complete patient support and admin service to the GPs.

Assisting the Patient Services team with answering the telephone, dealing with queries and taking card payments from patients as per the DOCTORNOW protocol.

Assist the rest of the team as allocated by Med PA Team Leader or Manager to ensure workflow is on time and cover Med PA colleagues during periods of sickness or Annual Leave etc.

Liaising with private consultant personal assistants, hospitals, and clinics to manage timely referrals.

Ensuring a prompt and accurate digital audio transcription of all Medicals/Occupational Health Reports/Referrals/NHS GP letters etc as well as some general correspondence.

Receive and manage incoming Med PA telephone messages, queries and emails. Deal with them efficiently and appropriately.

Keep the consultant database up to date and update the practice log to manage the flow of referrals etc.

Documenting in the patient's records and ensuring an accurate record of actions and follow up.

Managing follow-up appointments, as requested by GP.

Support the Clinicians with admin requirements for Occupational Health and Medical Reporting.

Organising imaging such as ultrasound scans and X-rays as required, and ensure reports are received and actioned by the referring Clinician.

Document management - Medical typing, scanning, emailing, filing & clinician's post.

Re-coding records from data transferred from Crosscare and ensure documents are filed under the correct heading.

Downloading of ECG's - scanning and tasking to Clinicians.

Accurately interpret Home Blood Pressure Readings with 6-day average and scan/task to Clinicians.

Follow up with assigned GPs on Death Reporting ensuring the spreadsheet is completed in a timely manner before the clinical meetings each week.

Ensure all compliance requirements are up to date including policies and training requirements, and the completion of minor incident spreadsheets as required.

Ensure complaint forms and allocated paperwork is completed by allocated GP in the event of complaints or events.

Compliance

Maintain a compliance level of at least 75% across all learning and policy platforms

Have a proactive approach to maintaining and improving the quality of service

Ensure compliance with practice policies and procedures

Other

Perform other duties as assigned by the Leadership and Management team

Qualifications; skills and experience

Educational achievement to at least GCSE (or equivalent) including English Language and Maths

Customer service and administration experience

Computer literate, able to use a range of software programmes including Microsoft Word; Excel and Outlook. The ability to learn new IT software quickly (with training)

Good keyboarding skills

Excellent written & verbal communication skills

Ability to prioritise workload and manage time

Excellent organisation, planning and multitasking abilities

Ability to use initiative, think laterally and find solutions to problems

Exceptional attention to detail, flexible and reliable

Job Types: Full-time, Permanent

Pay: 29,000.00 per year

Schedule:

Monday to Friday
Work Location: In person

Application deadline: 07/07/2025