Job Description

Job Summary

This position is ONLY for Wednesday and Friday afternoons 1.30pm to 6.30pm

We are seeking a professional and organised Medical Receptionist to join our healthcare team. The successful candidate will be the first point of contact for patients, providing excellent customer service and ensuring the smooth operation of the front desk. This role involves managing appointments, handling administrative tasks, and supporting clinical staff to deliver high-quality patient care. Prior office and administrative experience are desirable qualities for this position.

Responsibilities

Greet patients warmly and professionally upon arrival, ensuring a positive first impression. Manage appointment scheduling efficiently, including booking, confirming, and rescheduling as needed. Answer incoming calls promptly and courteously, directing enquiries appropriately. Maintain accurate patient records and update information in the system with attention to detail. Process patient check-ins and check-outs, including handling payments and insurance documentation. Assist with administrative duties such as filing, data entry, and managing correspondence. Coordinate with clinical staff to ensure timely patient flow and communication. Ensure the reception area remains tidy, welcoming, and well-stocked with necessary supplies.

Requirements

Proven office experience with strong organisational skills. Previous administrative experience within a healthcare setting is preferred but not essential. Excellent communication skills, both written and verbal. Ability to handle multiple tasks efficiently while maintaining professionalism under pressure. Proficient in using office software programmes such as MS Office or similar applications. Friendly demeanour with a focus on delivering outstanding customer service. Organised approach to work with keen attention to detail. Ability to work well as part of a team in a fast-paced environment.
Job Types: Part-time, Permanent, Apprenticeship

Pay: 12.36 per hour

Expected hours: 10 per week

Benefits:

Additional leave Bereavement leave Casual dress Free flu jabs On-site parking Sick pay
Work Location: In person