Job Description

JOB TITLE: MEDICAL RECEPTIONIST

REPORTS TO: RECEPTION MANAGER

HOURS:

We are seeking one individual to join our busy reception team for the following shifts.

Tuesday - all day - 8.00am to 6.30pm

Thursday - one shift - 1.00pm to 6.30pm

Friday - one shift - 8.00am to 1.30pm

Cover of Extended Access Clinics nights 6.30-8.30pm - maximum of twice a month, this will be paid at time and a half.

We offer:

- On the job extensive training.

- 5 weeks annual leave each year plus 8 bank holidays (pro rata)

- NHS Pension

- Work within a multi disciplinary team where we try to make a difference to our patients every day.

CLOSING DATE : 12 Noon Monday 22nd September

The post is subject to DBS, right to work and occupation health check.

MAIN PURPOSE OF POST

To provide a point of contact for patients.

To facilitate effective communication between patients and the Primary Health Care Team and to promote a positive image of the practice to its patients and service users.

KEY RESPONSIBILITIES

Reception duties

Ensure efficiency of appointment system and monitor flow of patients into consulting and treatment rooms Ensure patients without appointments, needing urgent treatment are dealt with sensitively whilst minimizing disruption to the surgery. Explain Practice arrangements and formal requirements to patients requiring medical services. Advise patients of relevant charges for private services, accept payment and issue receipts Respond to queries and requests for assistance from patients and visitors Record home visit requests ensuring all relevant information is recorded. Refer to the duty doctor when necessary. Receive and make calls on behalf of the practice. Divert and transfer calls and take messages in line with practice procedures Action requests for ambulance transportation. Scanning and indexing of documents Monitoring and auctioning Practice email account Action tasks sent to reception Monitor Footfall and allocate queries as per protocol
Appointments

Ensure familiarity with computerized appointments to include incidental and regular variations. Book appointments and recalls, ensuring sufficient information has been recorded.
Repeat prescriptions

Action repeat prescription requests in line with agreed practice protocols and within agreed quality standards. (Controlled drugs are exempt) Provide point of contact for queries concerning repeat prescriptions, ensure follow up action is taken for outstanding queries Check prescription collection regularly. Bring uncollected prescriptions to the attention of the appropriate doctor.
Medical records

Provide medical records to doctors when requested. Retrieve and file records accurately and in a timely manner File correspondence, reports and results in accordance with practice procedures Ensure records are kept in good repair and information is amended as appropriate on manual and computer records
Consulting rooms

Prepare consulting rooms in readiness for each surgery Check consulting rooms at the end of each session, ensuring all correspondence/filing is dealt with and rooms are left tidy and secure.
Opening/closing procedures

Ready premises for patients and doctors Secure premises at closure of surgery to include activation of alarm Ready reception for following surgery

KEY RESPONSIBILITIES - Professional

To maintain confidentiality.

To maintain personal development by attending courses/study days as identified by the Partners.

Participate in the education and training of staff and students

To contribute to the development of the practice by participating in Practice meetings as required.

To participate in the development of protocols and guidelines and assist in the formulation of Practice philosophy and policy

To identify areas of possible improvement in service delivery to the Practice Manager.

To undertake any other duties which are commensurate with the level and responsibilities of this post.

To actively and continuously review all activities and suggest areas for improvement.

Job Types: Part-time, Permanent

Pay: From 12.43 per hour

Work Location: In person

Application deadline: 22/09/2025