Job Description

The successful applicant will be subject to a standard DBS check and the job offer will be conditional on receiving a satisfactory DBS.

Job Overview:

Are you an enthusiastic, hardworking individual looking to excel in a fast-paced, professional environment? We're a large, busy medical practice seeking a proactive

Medical Receptionist

to join our advanced team. This is a varied and challenging role that requires commitment, adaptability, and a genuine drive to deliver excellent patient care while supporting our clinical staff.

We are a

fast-paced environment

, and you should expect to be busy from the moment you start your shift. We're looking for someone eager to learn and grow - a team player who goes beyond the bare minimum and actively contributes to our success. Our team members take pride in their roles, and many have progressed from reception into managerial positions within our practice. We want someone who shares that ambition and is ready to develop their skills alongside us.

In this role, you will manage a multitude of tasks daily, including but not limited to:

Working the front desk, warmly greeting patients, listening to their needs, and resolving their queries or requests with professionalism and care. Utilising the practice system, recording data accurately and consistently to maintain our high standards. Managing telephone calls professionally, addressing patient concerns, booking appointments, and directing queries appropriately. Handling a high volume of emails using Microsoft Outlook, including responding promptly to patient and clinical queries and managing the practice's inbox. Making patient referrals via the e-Referral System (e-RS). Assisting with prescriptions processes, ensuring accuracy and efficiency.
If you're looking for a role that offers growth, variety, and the chance to be part of a supportive, forward-thinking team, we'd love to hear from you. Join us and be a part of something bigger!

Schedule of working hours (37 hours - provisional and subject to change):

Monday 07:45 - 18:00 (60m break) Tuesday 08:00 - 17:00 (60m break) Wednesday 07:45 - 14:30 (30m break) Thursday 07:45 - 13:00 Friday 07:45 - 17:00 (60m break)
Responsibilities:
- Greet patients and visitors in a professional and courteous manner
- Schedule and confirm patient appointments
- Maintain patient records and update information in the system
- Handle incoming calls and direct them to the appropriate department
- Process payments and issue receipts
- Assist with administrative tasks such as filing, emailing, and scanning documents
- Ensure the reception area is tidy and presentable

Skills:
- Proficient in office administration tasks
- Excellent communication and interpersonal skills
- Strong organisational abilities with attention to detail
-

Ability to multitask and work efficiently in a fast-paced environment

Full job description here: https://www.claphamparkgp.com/media/content/files/jd/utd-receptionist-jd-2025.pdf

Job Types: Full-time, Permanent

Pay: 13.15 per hour

Benefits:

Company pension Cycle to work scheme Employee discount Free parking On-site parking Transport links
Schedule:

Monday to Friday No weekends Overtime
Application question(s):

The hours for this vacancy (37) are as follows:
Monday 07:45 - 18:00 (60m)
Tuesday 08:00 - 17:00 (60m break)
Wednesday 07:45 - 14:30 (30m break)
Thursday 07:45 - 13:00
Friday 07:45 - 17:00 (60m break)

Does this work for you? If not, please do not apply.

Education:

A-Level or equivalent (preferred)
Experience:

Medical Receptionist: 1 year (preferred)
Work Location: In person

Application deadline: 07/02/2025
Reference ID: MR230125
Expected start date: 02/06/2025