Job Description

Overview

Please Note:

We reserve the right to close this post to applications early. This post is also advertised on NHS jobs.

Due to the expansion of our reception team we are looking for a Medical receptionist, the purpose of the role is to:

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of administrative support to clinical staff and other members of the practice team

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

This is a full time role of 37.5 hours per week, however applications from those wishing to work part part (minimum 25 hours) will be considered.

Please note: Applicants must be able to work as part of a shift pattern between 8am-7pm Monday-Friday with Saturday morning shifts on a rota shared between team members.

Duties

The duties and responsibilities to be undertaken by members of the practice reception team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:

Opening up/locking up of practice premises and maintaining security in accordance with practice protocols Maintaining and monitoring the practice appointments system Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional Processing and distributing incoming and outgoing mail Taking messages and passing on information Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures. This may include but not limited to registering patients, change of address etc Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers Clearing and re-stocking of consulting rooms as required Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

Requirements

Essential

Ability to work without direct supervision Ability to work well in a team Ability to work well and remain calm under pressure Ability/willingness to travel to other clinics to work during work hours when necessary
QualificationsEssential

Good standard of general education 5 GCSE including English and Maths Grade 4 and above or relevant experience Good standard of numeracy & literacy
Desirable

NVQ Customer care
ExperienceEssential

Basic computer use Reception or customer service experience
Desirable

Experience in a healthcare setting Experience in a GP reception role Previous experience of handling confidential records
Skills and Knowledge Essential

Good communication / customer service skills Ability to use own judgement and common sense
Desirable

Familiarity with EMIS software Understanding of medical terminology
The Practice is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

Standard Check: 43.50. Deducted at 14.50 from 1st month salary and over the following 2 months

Enhanced Check: 61.50. Deducted at 20.50 from 1st month salary and over the following 2 months

Job Types: Full-time, Part-time, Permanent

Pay: 23,875.00 per year

Expected hours: 25 - 37.5 per week

Benefits:

Company pension
Work Location: In person