Job Description

Vacancy: Medical Receptionist

Location: Swansea

Hours: Part-time (3 days per week) Part Time

Job Summary

Fforestfach Medical Group is looking for an enthusiastic and motivated

Medical Receptionist

to join our dedicated team. This is an excellent opportunity to work in a dynamic and supportive healthcare environment. While previous experience in customer service or healthcare is preferred, it is not essential. We welcome candidates with strong IT and transferable skills who are eager to learn and grow within the role.

We have two positions available, with working hours of 3 days per week. Hours are negotiable and flexible, and we are happy to discuss arrangements that suit both the candidate and the practice.

Salary:

Competitive, in line with or above the National Living Wage, depending on experience.

Availability:

Applicants must be flexible and available to work between 8:00 am - 6:30 pm, Monday to Friday.

If you are looking for a challenging and rewarding role in a supportive practice, we would love to hear from you!

Job Responsibilities

As a Medical Receptionist, you will play a key role in ensuring the smooth day-to-day running of our reception. You will be part of an established reception team and work closely with a multidisciplinary team, providing essential administrative and front-of-house support.

Main duties include:

Greeting patients and visitors with a friendly and professional manner Handling telephone and face-to-face enquiries efficiently Scheduling and managing appointments Updating and maintaining patient records using IT systems Ensuring smooth communication between patients, doctors, and clinical staff Following practice protocols and procedures to maintain high standards of patient care

Skills & Experience Required

We are looking for candidates with the following skills and attributes:

Essential:

Strong customer service skills Excellent IT skills, with the ability to learn new software systems quickly Good interpersonal and communication skills Ability to work both independently and as part of a team Proactive approach and ability to manage workload effectively

Desirable:

Previous experience in a busy reception or administrative role Experience working in a GP practice or healthcare setting Knowledge of medical terminology and patient confidentiality protocols

About Us

Fforestfach Medical Group provides care to approximately 14,500 patients in a central location, serving a diverse population. We have a large, friendly, and motivated team, including four Practice Nurses, two Health Care Support Workers, and an exceptional management and administrative team, all supporting our highly dedicated GPs.

We are committed to providing on-the-job training and encouraging professional growth and development within the practice.

How to Apply

We welcome informal discussions about the role.

To learn more, please contact the following recruitment lead:

Marie Isaac, HR Manager on 01792 572111

Apply by email with your CV.

Send to email: Marie.isaac@wales.nhs.uk

Closing Date:

7th November

Job Types: Full-time, Part-time, Permanent

Pay: 24,420.00-33,904.88 per year

Benefits:

Company pension On-site parking
Education:

GCSE or equivalent (preferred)
Experience:

customer service: 2 years (preferred)
Work Location: In person