Job Description

Job Summary

We are seeking a professional and friendly Receptionist to join our team on a

fixed term maternity cover contract from November until Tuesday 15th of August 2026.

The ideal candidate will be the first point of contact for our patients and visitors, providing exceptional customer service while managing various administrative tasks. This role is crucial in ensuring the smooth operation of our office environment.

Hours:

Monday 8am-2pm

Tuesday 8am-2pm

Wednesday 8am-6pm

Thursday 8am-2pm

Friday 7.45am-6pm

Total:

36 hours and 15 minutes per week

Non negotiable due to shifts that need filling

Duties

Maintaining and monitoring the practice appointment system (EMIS web) Process personal telephone and e-requests for appointments Answer incoming phone calls, transferring calls or dealing with the callers request appropriately. Signpost patients to the correct services (community, pharmacy, A&E) Initiating contact with and responding to, requests from patients, team members and external agencies. SNOMED code data onto the EMIS system Input data in to the patients healthcare records as necessary Maintain a clean, tidy, effective working area at all times Support all clinical staff with general tasks as requested

Qualifications

Educated to GCSE level or equivalent NVQ Level 2 in Health and Social care (desirable)

Skills

Excellent communication skills (written and oral) VERY strong IT skills Clear, polite telephone manner Competent in the use of all microsoft applications. EMIS user skills (desirable) Effective time management Ability to work as a team member and autonomously Good interpersonal skills Problem solving and analytical skills

Experience

Experience of working with the general public Experience of administrative duties Experience of working in a healthcare setting Experience in handling a high volume of phone calls Experience in using multiple IT systems simultaneously.
Job Type: Part-time

Pay: 12.52 per hour

Benefits:

Bereavement leave Company events Company pension Employee discount Free fitness classes Free parking On-site parking Sick pay Transport links
Work Location: In person