Job Description

Overview

We are Pall Mall

We are recognised for providing excellent medical and cosmetic procedures.

We are seeking a part-time, permanent, professional and friendly Receptionist to join our team.

The ideal candidate will be flexible, willing to cover weekends (mainly Saturday and/or some Sunday shifts) and also provide holiday/absence cover (Monday to Friday) for days/evening shifts when required.

Our Receptionist is the first point of contact for our clients and visitors, providing excellent customer service and administrative support. This role requires strong organisational skills, attention to detail, and the ability to manage multiple tasks efficiently in a busy office environment.

Responsibilities

Greet and welcome visitors in a warm and professional manner. Answer phone calls promptly, ensuring excellent phone etiquette while directing calls to the appropriate personnel. Manage incoming and outgoing correspondence, including emails and postal mail. Perform clerical duties such as data entry, filing, and maintaining office records. Utilise Google Suite for document creation, scheduling, and communication. Assist with administrative tasks as needed, including managing office supplies and equipment. Maintain an organised reception area that reflects a professional image of the company. Support financial operations by assisting with data entry and basic bookkeeping tasks when required. Other duties as requested by the line manager.

Qualifications

Proven experience in a receptionist or administrative role is preferred. Strong clerical skills with proficiency in data entry and office management. Excellent organisational abilities with a keen eye for detail. Familiarity with Google Suite applications (Docs, Sheets, Calendar) is essential. Competent in using Medbase and Extranet software is advantageous but not mandatory. Exceptional phone etiquette and interpersonal skills to interact effectively with clients and colleagues. Ability to multitask and prioritise workload in a fast-paced environment.
If you are enthusiastic about providing outstanding service and possess the necessary skills to thrive in this role, we encourage you to apply for the position of Receptionist within our dynamic team.

Job Types: Full-time, Permanent

Pay: From 12.21 per hour

Benefits:

Company events Company pension Employee discount Free flu jabs Free or subsidised travel Free parking Health & wellbeing programme Life insurance
Application question(s):

Are you able to work weekends? Are you able to be flexible to cover as required? Do you have previous experience working in a healthcare or clinical reception environment? Are you confident using patient management or booking systems? How many years of experience do you have providing front-of-house or customer service support in a professional setting? Our clinic is based in Manchester city centre -- are you able to reliably commute to the clinic for scheduled shifts? This role involves handling confidential patient information. Can you describe briefly how you ensure confidentiality and professionalism in your work?
Work Location: In person