Job Description

Forest Medical has an exciting opportunity and we are currently looking for a GP receptionist to join our friendly GP Practice. Forest Medical is situated near Mansfield Town Centre with a branch surgery site at Oak Tree Lane.
Main duties of the job

• Ensure and effective and efficient reception service is offered to patients and any other visitor to the practice.
• Action repeat prescription requests
• Book, cancel and rearrange appointments for clinical staff
• Deal with general enquiries, explain procedures and arrange appointments as required
• Being flexible and able to cover sickness and annual leave is essential
• Undertake additional duties appriopriate to this role as directed by the partners and practice management.

About us
Forest Medical is currently offer primary care services to nearly 19,000 patients. We are a busy practice central to Mansfield with a keen interest in training and development for all staff.
Details
Date posted
14 January 2026
Pay scheme
Other
Salary
12.21 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A3899-26-0001
Job locations
Rosemary Street Health Centre
Mansfield
NG19 6AB
Oak Tree Lane Surgery
Jubilee Way South
Mansfield
NG18 3SF
Job description
Job responsibilities

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Using your own judgment and communication skills ensure that patients who need an urgent consultation are seen in a logical and non-disruptive manner.
• Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Enter requests for home visits ensuring careful recording of all relevant details and where necessary refer to Duty Doctor
• Process and action repeat prescription requests in accordance with Practice guidelines and ensure that they are processed within 48 hours.
• Action requests for ambulance transportation
• Ensure reception and waiting areas are kept neat and tidy.
• Uphold and abide to agreed Practice Patients Charter and assist in the distribution of relevant Practice leaflets, Research information, Health Promotion questionnaires etc to patients.
• Advise patients of relevant charges for private (non-General Medical Services) services. Accept payment and issue receipts.
• Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures.
• Administer the practices call recall systems for disease management and vaccinations.

Job description
Job responsibilities

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Using your own judgment and communication skills ensure that patients who need an urgent consultation are seen in a logical and non-disruptive manner.
• Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Enter requests for home visits ensuring careful recording of all relevant details and where necessary refer to Duty Doctor
• Process and action repeat prescription requests in accordance with Practice guidelines and ensure that they are processed within 48 hours.
• Action requests for ambulance transportation
• Ensure reception and waiting areas are kept neat and tidy.
• Uphold and abide to agreed Practice Patients Charter and assist in the distribution of relevant Practice leaflets, Research information, Health Promotion questionnaires etc to patients.
• Advise patients of relevant charges for private (non-General Medical Services) services. Accept payment and issue receipts.
• Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures.
• Administer the practices call recall systems for disease management and vaccinations.

Person Specification
Qualifications
Essential

• Previous receptionist/customer or patient facing experience.

Desirable

• System one trained but not essential. Full training will be given.

Person Specification
Qualifications
Essential

• Previous receptionist/customer or patient facing experience.

Desirable

• System one trained but not essential. Full training will be given.

Skills Required