Job Description

Job Summary

To act as a

Medical Reception

who mediates between the GP/Nurse/Clinical teams and the patients of the practice.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way and in the delivery of Medical Administration.

1. Receive patients' requests for advice and assistance on the telephone or face to face in a prompt, friendly and efficient fashion.

2. Use Systm1 to make appointments for patients with the clinical team.

3. Using your own judgment and communication skills to ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non disruptive manner.

4. Explain practice arrangements for formal requirements to new patients and those seeking temporary cover, including overseas visitors. Ensure procedures are completed.

5. Advise patients of relevant charges for private (non-General Medical Services) services, and deal with payments according to practice procedure.

6. Taking requests for home visits and sending on to relevant staff, stating all relevant information, and where necessary inform the doctor.

7. Ensure accurate message taking for GPs and Nurses and communicate effectively.

8. This role will involve working on a weekly working pattern that will contain some 8am start times and some 8pm close times.

Job Type: Full-time

Pay: From 12.21 per hour

Expected hours: 37.5 per week

Benefits:

Company events Company pension On-site parking
Application question(s):

Do you have SystmOne experience?
Work Location: In person

Reference ID: Medical Reception