Job Description

Receptionist

The Manor Surgery, Osler Road, Headington, Oxford

Hours: Min 12 hours per week over 3 days- Monday, Tuesday, Wednesday from 3.45- 7.45pm plus flexibility to provide cover when necessary, including Friday afternoons/ evenings.

Salary: Oxford Living Wage: 13.16 per hour

We are a large GP Practice in Headington looking to recruit a Part time - evenings- Medical receptionist with excellent communication skills to join our friendly team.

You will be the first point of contact for patients calling or visiting the practice and it is essential that you project a smart, professional, and friendly image at all times. Excellent telephone skills are essential, plus a helpful and efficient approach when dealing with patients, colleagues and visitors.

This is a busy and demanding role that requires flexibility and the ability to think on your feet. We are looking for a team player who will thrive in a high-pressure environment. You should be reliable, have good time keeping skills and a strong work ethic.

Experience is preferred but not essential as full training will be given. An ability to cover for extra shifts (planned absences and to cover at short notice)

is essential.

Job Title

: Receptionist

Responsible to

: Reception Manager

Accountable to

: Practice Manager

Job Summary:

To welcome patients and visitors to the Practice in a friendly, positive manner and to deal with telephone and personal enquiries calmly and professionally.

Key Responsibilities:

To welcome and direct patients and visitors on arrival. To open the premises, turn on computers in the reception area and open the waiting room. To be responsible for answering general enquiries, explaining surgery procedures, making new and follow up appointments. Receiving requests for repeat prescriptions and taking appropriate action if urgent. To collect letters and prescriptions from the doctors and file ready for patients to collect. Receiving and recording requests for home visits and printing of patient summaries. To update patient details e.g. change of address, in electronic and paper records. To ensure information regarding unresolved matters is handed over to colleagues at the end of a shift. To frank and post external mail. To file and extract records and any documents when needed. Register new patients to the Practice. To ensure specimens are bagged ready for daily collection. Filing of new patient records and reports. Ensuring stationary supplies are well stocked in the reception area. To liaise between doctors and patients. General housekeeping duties, ensuring the doctors' rooms, waiting room, reception area and staff kitchen are clean and tidy. Making tea and coffee when asked and load/unload the dishwasher. At the end of surgery, tidy and close the waiting room and doctors' rooms, lock doors, and windows, and turn off computers and air conditioning. Ensure the building is secure when leaving the practice at the end of the day. To ensure patient confidentiality at all times. Any other reasonable duties as requested.

Other requirements of the post-holder:

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety

The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include:

Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder's role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources

Communication

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members Communicate effectively with patients and carers Recognize people's needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services

The post-holder will:

Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate
This job description should be regarded only as a guideline to the duties required and is not definitive or restrictive.

Person Specification

Specification Essential Desirable

Education/Training

Good standard of general education.

Grade C GCSE English and Maths or equivalent qualifications.
Experience

Experience of working with the public. Reception/customer facing role. Experience of the NHS.
Special Skills/Aptitudes

Good interpersonal and communication skills. Strong IT skills. EMIS system. Ability to work under pressure. Team player. Attention to detail. Ability to work independently and to demonstrate initiative. Excellent telephone manner.
Personal Qualities :

Flexible and positive attitude

.

Smart appearance.
Job Types: Permanent, Part-time

Pay: 13.16 per hour

Benefits:

Employee discount Free parking Sick pay
Ability to commute/relocate:

Oxford: reliably commute or plan to relocate before starting work (required)
Experience:

Medical Receptionist: 1 year (required)
Work Location: In person