Job Description

Full job description

Job description

Farnham Park Health Group is a busy practice with around 15,700 patients. Based in Farnham Centre for Health, we have a very supportive reception and wider team who work very closely with each other.

Job Title:

Receptionist

Job Purpose:

To provide reception and administrative support to enable the smooth running of surgery services

Reports To:

Reception Manager

Responsibilities:

To provide support to surgery users from the reception desk, the internet and on the telephone. To respond to queries and provide information as required. To support the communication between patients and health professionals.

Key Tasks & Duties:

Ensure the efficiency of the appointment system Welcome patients and visitors and explain surgery and waiting room procedures Explain practice procedure and requirements to new patients and those seeking temporary patient status Answer general enquiries from patients and other surgery users over the telephone and face to face Ensure telephones are answered in a timely manner Receive and inform doctors of requests for home visits in line with agreed procedures Liaise with other agencies (e.g. pharmacy, hospital) to ensure continuity of service for patients To use computer system in accordance with practice policy Receive and record payment for chargeable items and provide receipt to patient when requested Ensure pathology specimens are placed in designated box for transport to laboratory in timely manner or given to the practice nurse as appropriate Respond to tasks in the on line platform, EMIS and Docman as needed Ensure consulting rooms are secure at the end of each day in preparation for the next working day Ensure patient reception areas and noticeboards are tidy and kept up to date Ensure end of day procedures are followed Provide support to clinicians as requested Provide administrative support to reception and general practice functions Ensure that reception NHS email is checked and actioned throughout the working day Ensure that personal NHS Mail and EMIS Emails are read and actioned during each working shift
Other Tasks & Duties:

Repeat Prescriptions - Action requests for prescriptions according to practice protocol and doctors' instructions Attend support staff meetings, mandatory training and other team/practice events from time to time Maintain patient confidentiality at all times Maintain good standard of patient records Maintain the security of the building and personnel by following correct procedures The scope and range of activities to be performed by the post holder is subject to change and variation according to prevailing operational circumstances, consequently this job description may be subject to management variation. You may at times be asked to assist with other duties.
Job Types: Permanent, part-time, 31 or 31.5 hours per week:

Monday 1-7pm, Tuesday 7.30am-1pm, Wednesday 8am-1pm, Thursday 8am-5pm, Friday 1-7pm.

Job Type: Part-time

Pay: 12.21 per hour

Benefits:

Company pension On-site parking
Ability to commute/relocate:

Farnham GU9 9QS: reliably commute or plan to relocate before starting work (required)
Experience:

Medical Receptionist: 1 year (preferred)
Work Location: In person

Job Type: Part-time

Pay: From 12.21 per hour

Benefits:

Company pension On-site parking
Work Location: In person