Job Description

Join Our Team as a Medical Receptionist - Be the Friendly Face of Quality Care!

Are you passionate about helping others and making a difference every day? We're looking for enthusiastic, compassionate, and organised individual to join our front-line team as a Medical Receptionist. As the first point of contact for our patients, you'll play a vital role in creating a welcoming and supportive environment while ensuring the smooth running of our practice.

Whether you're experienced or looking to start a new career in healthcare, we offer full training, a supportive team, and opportunities to grow. If you're a great communicator with a caring nature and a knack for multitasking, we'd love to hear from you!

Hours of work:

Monday: 13:30-18.30

Tuesday: Day off

Wednesday: 13:30 - 18:30

Thursday: 08:00-13:00

Friday: 08:00 - 18:30 (30 min unpaid lunch break)

Job Overview

The successful candidate will be the first point of contact for patients and visitors, providing exceptional customer service while managing administrative tasks in a busy medical environment. This role is vital in ensuring the smooth operation of our practice and enhancing the patient experience.

Duties

:

Greet patients coming into the surgery and direct them appropriately

Create and update the appointment book under the supervision of the Reception Manager

Communicate with patients. Relatives and carers using all methods available including telephone, face-to-face, text messages and emails

Assist with total triage administration

Answer incoming phone calls, transferring calls or dealing with the callers' request appropriately

Process and effectively signpost patients to the correct service or appropriate health care professional depending on the presenting condition

Data entry of new and temporary registrations and relevant patient information as required, explaining to patients the practice process around registering ensuring the patients are residing within the practice boundary and appropriate documents are completed

Action repeat prescription requests, ensuring they are ready for collection by the patient within 48 hours or have been sent to the patient's choice of nominated pharmacy.

Input data into patients' healthcare records as necessary

Provide results of tests and investigations as requested and advised by the GP or other healthcare professionals

Update patient demographic information when changes are identified.

Advise patients of relevant charges for private services, accept payments and issue receipts.

Respond to queries and request for information from patients and other agencies.

Adhere to information governance policies and procedures

Undertake a broad spectrum of administrative duties commensurate with the role

Promote on-line access for booking of appointments and requesting of repeat prescriptions

Record and book requests for ambulances.

Ensure the reception and waiting areas are kept neat and tidy

Provision of refreshments as required, keeping the kitchen area clean and tidy and ensuring all dishes are washed

Receive and make telephone calls as required / to accurately record messages.

Open the surgery premises and prepare for surgery

Secure premises according to practice guidelines.

Raise service requests with members of the wider healthcare team including District Nurses, Health Visitors, community matron, palliative care nurses and other services

Process the actions recommended by clinicians from hospital letters and pathology/radiology

Produce pathology requests as directed by the clinician

Maintain awareness of target patient groups e.g. GSF, ILCT, Admissions Avoidance

Support QOF/QIF and enhanced service targets as directed by the practice manager/Reception manager

Follow instructions given by the Practice Manager and Reception Manager.

Undertake specific data entry or admin. projects as instructed by Practice Manager/reception manager

Adhere to all practice policies procedures and guidelines.

Comply with the standards set out in the contract of employment.

Undertake any other duties as appropriate to the role.

Job Types: Part-time, Permanent

Pay: 12.46 per hour

Benefits:

Company pension Employee discount Free flu jabs Free parking
Education:

GCSE or equivalent (preferred)
Experience:

Medical Receptionist: 1 year (preferred)
Work Location: In person