Job Description

Job description

An exciting opportunity awaits. We are looking for a medical receptionist/ Patient Co-Ordinator to join our expanding team at our private, holistic medical and wellness clinic located in Thurnby, Leicester

We have a large multidisciplinary team consisting of over 40 practitioners offering over 100 different therapies and treatment options. All our practitioners work collaboratively together.

The clinic is open, 8am to 8pm Monday to Wednesday, 8am to 7pm on Thursday, 8-4pm Friday and 8am to 2:30pm on Saturday. We require flexibility between these hours.

The post holder will be the first point of contact for existing and potential patients.

The role involves:

Explaining procedures

to patients if needed.

Multi-tasking within the front of house and admin role

Making new and follow up appointments and assisting in patient enquiries - at the desk and over the telephone and e-mail.

Entering patient data for registration purposes in a professional and confidential manner as outlined in clinic policies.

Enhancing the clinic brand and promoting our practitioners where appropriate.

Raising awareness of clinic services and products

Replying to emails and online queries

within the specified time window.

Attending staff meetings, training and events when required

Efficiently deal with queries from practitioners and patients and liaising with the duty Practice manager where appropriate

Maintaining high standards at the clinic

including tidying and replenishing supplies in the treatment rooms and public areas.

Helping to keep the clinic CQC compliant. Guidance will be given.

Opening and locking up of clinic premises where required (shift dependent)

We are looking for someone who:

Is friendly and professional

Has a 'can do' attitude, and thrives in a dynamic and lively environment

Wants to develop new skills and grow within the same company

Is DBS checked, however we can help with this for the right candidate

Is IT literate in Microsoft Word and Excel. Training will be given for further software that the clinic uses.

Is professional, well-spoken and presentable

Has excellent written and verbal skills

Is confident and has good people skills

Is motivated to promote the brand
Gives attention to detail

Has excellent organisation skills

Has good use of initiative

Works well under pressure

Has good timekeeping

Is emotionally resilient

Is available part time hours (20-30) including some Saturdays .

We will offer:

Pay starts at 12.50/hour

Employee discount on many services

Team building days

Private pension

Private health insurance once passing probationary period

Job Types: Part-time, Permanent

Pay: From 12.50 per hour

Expected hours: 20 - 30 per week

Benefits:

Company pension Employee discount On-site parking
Schedule:

Monday to Friday Weekend availability
Experience:

medical industry : 1 year (preferred) Customer service: 1 year (preferred) Administrative: 1 year (preferred)
Work Location: In person