Job Description

Join Our Friendly and Dedicated Team in General Practice Are you passionate about delivering high-quality patient care in a supportive and community-focused environment? We are a busy and welcoming GP surgery looking for a motivated and compassionate Receptionist to join our team. As part of our practice, you will play an essential role in supporting our patients and helping us deliver safe, efficient, and accessible healthcare.
Main duties of the job
Basic Duties of a Medical Receptionist
Greeting and welcoming patients and visitors in a friendly and professional manner
Answering phone calls, managing enquiries, and booking appointments
Checking in patients and updating their personal details accurately
Handling incoming and outgoing correspondence, including emails and mail
Managing patient records and ensuring confidentiality is maintained
Taking payments and processing prescriptions or repeat medication requests
Assisting clinicians and administrative staff with day-to-day tasks
Monitoring and responding to online patient requests and messages
Supporting the smooth running of the reception area and waiting room
Following practice policies, procedures, and safeguarding protocols
About us
Hall Street Medical Centre is a small and personal General Practice located in the centre of St Helens since 1947. Our aim is to provide St Helens with the highest quality health care available under the NHS, to all our patients with a well trained and motivated primary health care team.
We strive to make it easy and convenient for all of you to access a GP or a nurse who you know well when you need them. We are committed to giving you the best possible service.
The practice team currently consists of:

• 1 Lead GP
• 2 Salaried GP
• 1 Advanced Nurse Practtioner
• 1 Advanced Clinical Practitioner
• 1 Nurse Associate
• 1 Practice Nurse
• 1 Healthcare Assistant
• 1 Clinical Pharmacist
• 8 Admin team

We are also part of St Helens Central PCN which consists of a wide variety of additional roles including pharmacists, first contact physiotherapists, care coordinators, frailty team, social prescribers, health and wellbeing coaches and a Mental Health Practitioner.
Details
Date posted
13 September 2025
Pay scheme
Other
Salary
12.41 an hour
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
A4917-25-0008
Job locations
Hall Street Medical Centre
Hall Street
St. Helens
Merseyside
WA10 1DW
Job description
Job responsibilities
Job Purpose
To provide an efficient, friendly, and professional reception service for patients and visitors, ensuring the smooth running of the practice and supporting the clinical team. The role involves being the first point of contact for patients, handling enquiries, booking appointments, maintaining accurate records, and performing general administrative tasks.
Key Responsibilities
Greet and welcome patients and visitors in a polite and professional manner
Answer incoming phone calls, manage enquiries, and book or amend appointments
Register new patients and update patient information accurately in the system
Handle prescription requests and liaise with clinical staff when required
Process incoming and outgoing correspondence, including emails and mail
Maintain patient confidentiality and adhere to data protection regulations
Take payments for private services and issue receipts
Assist clinicians and administrative staff with daily operational tasks
Monitor and respond to online consultation systems or patient messages
Keep the reception area and waiting room tidy and well-organised
Follow all practice protocols, safeguarding policies, and infection control procedures
Skills & Qualities
Excellent communication and interpersonal skills
Strong attention to detail and accuracy
Ability to remain calm and professional in a busy environment
Good IT and administrative skills
Team player with a positive, proactive approach
Commitment to patient care and confidentiality
Working Hours
37 1/2 hours per week during core hours 8.00 am - 6.30 pm Job description
Job responsibilities
Job Purpose
To provide an efficient, friendly, and professional reception service for patients and visitors, ensuring the smooth running of the practice and supporting the clinical team. The role involves being the first point of contact for patients, handling enquiries, booking appointments, maintaining accurate records, and performing general administrative tasks.
Key Responsibilities
Greet and welcome patients and visitors in a polite and professional manner
Answer incoming phone calls, manage enquiries, and book or amend appointments
Register new patients and update patient information accurately in the system
Handle prescription requests and liaise with clinical staff when required
Process incoming and outgoing correspondence, including emails and mail
Maintain patient confidentiality and adhere to data protection regulations
Take payments for private services and issue receipts
Assist clinicians and administrative staff with daily operational tasks
Monitor and respond to online consultation systems or patient messages
Keep the reception area and waiting room tidy and well-organised
Follow all practice protocols, safeguarding policies, and infection control procedures
Skills & Qualities
Excellent communication and interpersonal skills
Strong attention to detail and accuracy
Ability to remain calm and professional in a busy environment
Good IT and administrative skills
Team player with a positive, proactive approach
Commitment to patient care and confidentiality
Working Hours
37 1/2 hours per week during core hours 8.00 am - 6.30 pm
Person Specification
Qualifications
Essential

• Essential Criteria
• Education/Qualifications:
• Good standard of general education (e.g., GCSEs or equivalent)
• Evidence of numeracy and literacy skills
• Experience:
• Experience working in a customer service or administrative role
• Experience using computers and office software (e.g., Microsoft Office, email systems)
• Skills & Knowledge:
• Excellent communication and interpersonal skills, with a friendly and professional manner
• Ability to work accurately under pressure in a busy environment
• Strong organisational skills and attention to detail
• Understanding of confidentiality, data protection, and safeguarding principles
• Ability to multitask and prioritise workload effectively
• Personal Qualities:
• Calm, compassionate, and patient-focused approach
• Team player with flexibility and adaptability
• Reliable, punctual, and professional
• Positive attitude and willingness to learn new skills

Desirable

• Desirable Criteria
• Previous experience working in a GP surgery, healthcare, or reception setting
• Familiarity with NHS systems (e.g., EMIS, DOCMAN, Accrux) or other medical software
• Knowledge of medical terminology
• Experience handling sensitive or confidential information

Person Specification
Qualifications
Essential

• Essential Criteria
• Education/Qualifications:
• Good standard of general education (e.g., GCSEs or equivalent)
• Evidence of numeracy and literacy skills
• Experience:
• Experience working in a customer service or administrative role
• Experience using computers and office software (e.g., Microsoft Office, email systems)
• Skills & Knowledge:
• Excellent communication and interpersonal skills, with a friendly and professional manner
• Ability to work accurately under pressure in a busy environment
• Strong organisational skills and attention to detail
• Understanding of confidentiality, data protection, and safeguarding principles
• Ability to multitask and prioritise workload effectively
• Personal Qualities:
• Calm, compassionate, and patient-focused approach
• Team player with flexibility and adaptability
• Reliable, punctual, and professional
• Positive attitude and willingness to learn new skills

Desirable

• Desirable Criteria
• Previous experience working in a GP surgery, healthcare, or reception setting
• Familiarity with NHS systems (e.g., EMIS, DOCMAN, Accrux) or other medical software
• Knowledge of medical terminology
• Experience handling sensitive or confidential information

Skills Required