Job Description

Job Overview

We are seeking a professional and organised Medical Receptionist to join our healthcare team. The successful candidate will be the first point of contact for patients, providing excellent customer service and ensuring smooth administrative operations within the practice. This paid position offers an opportunity to work in a supportive environment where attention to detail and compassion are valued. The role requires a friendly demeanour, strong organisational skills, and the ability to multitask effectively in a busy medical setting.

Main Duties & Responsibilities

Greet patients warmly and efficiently manage patient check-in and check-out processes Schedule appointments and manage the practice's appointment calendar Answer incoming calls, respond to patient enquiries, and direct calls appropriately Maintain accurate patient records and ensure confidentiality at all times Assist with administrative tasks such as filing, data entry, and correspondence Process clinical correspondence and perform clinical coding Support patient recall systems Undertake IT and system-related tasks as required Provide support for other practice administration duties to facilitate smooth operations

Role Requirements

The successful candidate will work collaboratively with all members of the practice team to ensure tasks are completed efficiently and accurately. Applicants should have:

Proven office experience, preferably within a healthcare or medical environment Strong administrative skills with attention to detail and organisational ability High-level IT proficiency and experience with relevant systems Excellent verbal and written communication skills Strong accuracy and attention to detail Ability to work independently and manage tasks effectively Ability to remain calm under pressure whilst managing multiple tasks

Ideal Candidate Attributes

Team-oriented, resilient, and flexible Demonstrates a caring and empathetic approach to patients Friendly, professional manner with a commitment to outstanding patient service Willing to adapt to changing duties and priorities efficiently Previous experience in an NHS general practice is desirable but not essential; full training will be provided
Job Type: part-time, 20 hours per week

Salary: 12.40 per hour

Days:

Monday 8 - 1

Wednesday 8 - 1

Thursday 8 - 1

Friday 1.30 -6.30

Hours: 8:30am - 5:00pm

Job Type: Part-time

Pay: 12.40 per hour

Expected hours: 20 per week

Benefits:

Company events Company pension Free parking On-site parking
Experience:

Customer service: 5 years (preferred)
Licence/Certification:

This role is subject to a DBS check (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 11/01/2026