Job Description

Job Summary

Are you friendly, organised, and passionate about helping people? We're looking for a Medical Receptionist / Administrator to join our welcoming and supportive team at Redgate and Somerset Bridge Medical Centres.

Together, our practices serve a combined patient population of approximately 13,500, located on the South and East side of Bridgwater. We are a forward-thinking, dynamic practice with a warm and friendly team who offer flexibility, excellent support, and opportunities to learn and develop.

About the Role

This is a varied and rewarding receptionist/administrator position, ideal for someone who enjoys working with people and thrives in a busy healthcare environment.

Hours:

We will consider applications for up to full-time for the right candidate. Hours of work are between 8 am and 6.30 pm Monday to Friday. As part of a rota (approximately 1:8) you will be expected to work until 8 pm on either a Tuesday or Wednesday during our extended opening hours.

Please note: hours will be worked across both practice sites, therefore own transport is required.

Experience:

Previous use of EMIS Web is desirable but not essential, as full training will be provided.
Excellent communication skills are essential, along with proven customer service experience.

Key Responsibilities

Assisting patients with enquiries Signposting patients to appropriate services and arranging appointments Managing the appointment system accurately and efficiently Managing confidential medical records in line with data protection requirements Operating the telephone system, including answering and diverting calls Assisting patients to complete online consultation forms for GP triage Processing patient prescription requests
What We Offer

A warm, friendly, and supportive team A positive working environment with flexible working options Excellent opportunities to learn and develop Full training provided where required NHS Pension and NHS discounts
How to Apply

To apply, please submit:

Your CV A covering letter stating the approximate number of hours you are seeking
We are happy to consider a range of working hours, up to full-time for the right candidate.

For further information, please contact Kathy Bartley, Practice Manager via email: k.bartley@nhs.net

Job Type: Permanent

Pay: From 12.41 per hour

Expected hours: 16 - 37.5 per week

Work Location: In person

Application deadline: 16/01/2026